Service Request Ticket

Service Request Information

CONTACT	Name	Sauer, Jennifer	Date	Jan 25, 2019 04:26 PM
	Department	Human Resources	Phone	88631
	Location		Email	sauerj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141267 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	HHTHV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	HHTHV42	Location	Under standup station
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; TRANSFER-Adobe Acrobat Pro XI(v.11) from P0093895 DEC2016 SR62176 from W#20101458
	Wired NIC	98:90:96:D4:71:D1

TECHS	Submitted by	Gino Salazar	Contact	gsalazar15@wou.edu	88925
	Primary Technician		Contact	flahert@wou.edu	88925

Entered by	Date	Memo
Tricia Flaherty			Email Public
Entered by	Date	Memo
Tricia Flaherty	Feb 22, 2019 04:32 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tricia Flaherty	Feb 22, 2019 04:32 PM	replaced on 2-12-2019	Add Attachment
Robbie Downin	Jan 29, 2019 04:37 PM	GFA SR#71090	Add Attachment
Megan Thibeault	Jan 28, 2019 09:37 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Megan Thibeault	Jan 28, 2019 09:37 AM	W20141267 is not running well at all, we put a loaner in place. Can we GFA this machine?	Add Attachment
Megan Thibeault	Jan 28, 2019 09:30 AM	W20130889 loaner in place	Add Attachment
Gino Salazar	Jan 25, 2019 04:26 PM	Task reassigned to Megan Eichler.	Add Attachment
Gino Salazar	Jan 25, 2019 04:26 PM	Jennifer's computer is running super duper slow so we are replacing it with loaner 20130889 until we can get a her a new machine. I delivered the loaner and swapped it out with the old machine but we need to go over Monday to get printers, bookmarks, and other stuff set up for her. The things we need is on a sticky note on the computer in her office.	Add Attachment