Service Request Ticket - # 71048

Service Request Information

CONTACT Name Robertson, Brianna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 28, 2019 09:24 AM
Department Library & Media Services Phone 88883
Location Email robertsonb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150266[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag 6C0GH72 Description Dell Latitude E6440, i7-4610M Processor
Serial No. 6C0GH72 Location PDR

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 or higher(MS Desktop Ed license) from XXXX2015004715; TRANSFERRED from old CPU W#20100266 SR59584 MAR2016:Oxygen XML Editor(original v13 VISA2011002717) current maint release v17 on VISA2015004705

Wired NIC F8:CA:B8:48:B9:8E


Wireless NIC 80:00:0B:D4:B9:D0


Bluetooth NIC 80:00:0B:D4:B9:D4

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact ucshelpdesk@wou.edu 88925

Tracking

Entered by Date Memo
Service Request Desk
Email

Public
Entered by Date Memo
Brighton Bohnenkamp Mar 25, 2019 08:41 AM 
Status changed from (1) Pending to (5) Completed
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Brighton Bohnenkamp Jan 28, 2019 09:45 AM 
emailed to see if this will work
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Megan Thibeault Jan 28, 2019 09:38 AM 
Task reassigned to Service Request Desk.
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Megan Thibeault Jan 28, 2019 09:38 AM 
Are they hardwire logging in?
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Brighton Bohnenkamp Jan 28, 2019 09:24 AM 
****This is an email****
Hello.

Two of us have tried logging into laptop 
20150266[Edit Inv], but aren't having any luck. We have to 
use this laptop to present in a couple weeks. 
Would it be possible to have someone come look at 
it. It is located in room 208 in the library and 
Kalea Boling is the student worker who primarily 
uses it here.

Thanks,
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