Service Request Ticket

Service Request Information

CONTACT	Name	Morell, Kyle	Date	Jan 28, 2019 10:04 AM
	Department	University Computing Solutions	Phone	89384
	Location		Email	morellk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20160833 (opens in a new window)	Bldg/Room	ACK 162
	Service Tag		Description	Xerox Phaser 3260DNI Wireless Mono Laser Printer
	Serial No.	K8A240999	Location	Lori Anderson
	Model	3260/DNI	Hostname
	Notes	p to 29 ppm Maximum print resolution: 600 x 600 dpi (up to 4800 x 600 enhanced image quality) Black Print Quality, 50sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, Wireless capable, 1 year warranty, PCL 5e emulation, PCL 6 emulation, PostScript 3 support and Mobile printing: Apple AirPrint, Xerox PrintBack; SETUP as USB Local	Ink/Toner Refill	Standard Capacity Print Cartridge: 1,500 pages 106R02775 High Capacity Print Cartridge: 3,000 pages 106R02777 Drum Cartridge: 10,000 pages*** 101R00474
	Wired NIC	9C:93:4E:3A:DE:85

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Feb 05, 2019 12:43 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Shandelle Plasker	Feb 05, 2019 12:43 PM	Delivered this to Kyle.	Add Attachment
Shandelle Plasker	Feb 05, 2019 12:00 PM	Status changed from (3) Order in Process to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Feb 05, 2019 12:00 PM	Hi Kyle, I received the Drum Cartridge for the Phaser 3260 with WOU#20160833. Let me know if you want me to deliver and install it or if you want to pick it up. Thank you, Shandelle	Add Attachment
Megan Thibeault	Jan 28, 2019 11:11 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Shandelle Plasker	Jan 28, 2019 10:05 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Shandelle Plasker	Jan 28, 2019 10:05 AM	**This is an email** Hi Kyle, This part is under routine maintenance. I have ordered the part. When it arrives I will contact you for install. Thank you, Shandelle	Add Attachment
Shandelle Plasker	Jan 28, 2019 10:04 AM	**This is an email** Hello Shandelle, 20160833 is requesting to have a new imaging unit installed. Attached is a picture of the error. Is this printer under warrenty or do I need to order the part? Thanks and let me know! Kyle	Add Attachment