Service Request Ticket - # 71051

Service Request Information

CONTACT Name Plasker, Shandelle   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 28, 2019 10:08 AM
Department University Computing Solutions Phone 14018
Location Email peppers@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20160117[Edit Inv] (opens in a new window) Bldg/Room NS 216
Service Tag Description Xerox Phaser 7500/DNM Printer w/ pagepack
Serial No. XGG003603 Location NS216 LAb Printer (PAGEPACK) Student Tech funded

Model 7500/DNM Hostname ns216.wou.edu
Notes * 110V * 12X18 Color Printer * 1200 dpi * Up To 35 ppm * Color/B&W * USB * 10/100/1000Base-T Ethernet * 1Ghz Processor * 512MB Memory * 2-Sided Printing * 100-sheet Tray 1(multipurpose Tray) * 500-sheet Tray 2(main paper tray) STUDENT TECH PRINTER WITH PAGEPACK IP:140.211.76.45 Metered Code: RMA RXD142991 Ink/Toner Refill blk High:106R01439, MAG std:106R01434, Yellow std:106R01435, Cyan std: 106R01433

Wired NIC 00:00:AA:E4:FB:63

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Feb 07, 2019 11:26 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Shandelle Plasker Feb 07, 2019 11:26 AM 
Moe came out with parts and fixed this.
 Add Attachment
Shandelle Plasker Jan 28, 2019 10:08 AM 
Went down to fill paper and notices that the 
red color is coming out yellow/orange. 
Inspected the machine and I saw that the 
magenta imaging unit has exploded.

Called this in. Sending me a new magenta 
imaging unit.
 Add Attachment