Service Request Ticket - # 71053

Service Request Information

CONTACT Name King, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 28, 2019 10:27 AM
Department Student Health & Counseling Center Phone 88846
Location Email kingjb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160393[Edit Inv] (opens in a new window) Bldg/Room SHCC 116
Service Tag CFFGNC2 Description Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
Serial No. CFFGNC2 Location Kaaren Burnett-Student Health Center Medicat user

CPU Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511

Wired NIC 18:DB:F2:05:9B:33


Wireless NIC 94:53:30:03:10:49

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Apr 02, 2019 01:54 PM 
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti Apr 02, 2019 01:54 PM 
Done!
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Shina Oladiti Mar 14, 2019 11:20 AM 
Prepped and ready for delivery. It's OUTBOX.
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Bradley Karkanen Mar 11, 2019 02:10 PM 
I plugged it in on the small stand up desk it is working fine. 
It did not exist in the database when I searched.
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Shina Oladiti Mar 06, 2019 12:00 PM 
Priority changed from (3) Priority to (2) High Priority.
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Shina Oladiti Mar 04, 2019 01:54 PM 
Tomorrow between 11-12?
Thanks!!
Jennifer
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Shina Oladiti Mar 04, 2019 01:40 PM 
OUTBOX!!!!
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Shina Oladiti Mar 04, 2019 01:39 PM 
Prepped and ready for delivery, it is in the INBOX
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Shina Oladiti Mar 04, 2019 01:30 PM 
****This is an outgoing email****
Hi Jennifer,

I need some additional information regarding
service request #71053

Description: *2/14, 10:30 -12:30* laptop going blank 

I am writing to let you know that your laptop is
ready. Please, get back to me with date and time
that works for you best.

Regards,

Shina
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Public
Shina Oladiti Feb 19, 2019 02:58 PM 
Machine sitting on my desk
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Shina Oladiti Feb 14, 2019 01:24 PM 
Back up her file and waiting to re-image her machine
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Shina Oladiti Feb 13, 2019 11:51 AM 
Status changed from (1) Pending to (2) Scheduled
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Natalie Plasker Feb 13, 2019 09:43 AM 
Called to let us know that she is available 2/14
from 10:30-12:30
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Peter Puettmann Feb 06, 2019 02:12 PM 
Task reassigned to Shina Oladiti.
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Peter Puettmann Feb 06, 2019 02:12 PM 
shes available from 10-12 on THURSDAY
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Peter Puettmann Feb 01, 2019 04:34 PM 
been trying to get a hold of the user. no luclk
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Peter Puettmann Jan 30, 2019 02:31 PM 
gonna do more
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Peter Puettmann Jan 30, 2019 02:30 PM 
tests came back clean.
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Peter Puettmann Jan 29, 2019 01:20 PM 
doing tests
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Peter Puettmann Jan 29, 2019 12:58 PM 
running tests on it now. Left VM to explain
imaging in case thats needed.
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Peter Puettmann Jan 29, 2019 11:09 AM 
bringng her loaner W#20120216[Edit Inv] JUST in case
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Alix Karkanen Jan 29, 2019 10:49 AM 
Task reassigned to Peter Puettmann.
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Gino Salazar Jan 28, 2019 04:58 PM 
Task reassigned to UCS Tech.
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Gino Salazar Jan 28, 2019 04:58 PM 
User rescheduled for tomorrow morning
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Gino Salazar Jan 28, 2019 01:18 PM 
Task reassigned to Giovanni Salazar.
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Megan Thibeault Jan 28, 2019 10:39 AM 
Battery is only a one year warranty, check system
updates on dell
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Brighton Bohnenkamp Jan 28, 2019 10:27 AM 
Laptop keeps going blank so she has to power it 
down to restart, she is also having trouble with 
the battery life
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