Service Request Ticket

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Service Request Information

CONTACT	Name	Peterson, Lauren	Date	Jan 28, 2019 11:14 AM
	Department	The Research Institute	Phone	88138
	Location		Email	petersonls@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20150002 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell UltraSharp 23 Multimedia Monitor #Z2315H
	Serial No.	CN0PCR5K7287255PAD9S	Location	PDR

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Feb 07, 2019 11:50 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Shina Oladiti	Feb 07, 2019 11:49 AM	Dropped off the machine and connect her to printer and other necessary things she needs. Brought back the loaner and put it on the shelf.	Add Attachment
Shandelle Plasker	Feb 07, 2019 09:37 AM	Task reassigned to Shina Oladiti.	Add Attachment
Shandelle Plasker	Feb 07, 2019 09:37 AM	Can you please deliver this to her at 11am today. Located in the out box. Needs to be hard wired in. I have already turned wifi off for the first login. Needs admin rights. Needs copier codes put in for TR-TRIColor. The copier is already installed just needs code.	Add Attachment
Shandelle Plasker	Feb 06, 2019 08:38 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Feb 06, 2019 08:38 AM	**This is an email** Hi Lauren, Your Mac laptop is all done. I did not find any hardware issues with the machine. I did re- image the machine to the newest OS and updated office to office 2019. Can you send me some availability for delivery? When the machine is delivered a few things will need to happen. Admin right will need to be given to you after the first log in. Copier will need to have your copier code submitted into it and the first log in needs to be hard wired. Thank you, Shandelle	Add Attachment
John Rushing	Feb 05, 2019 03:47 PM	Task reassigned to Shandelle Pepper.	Add Attachment
John Rushing	Feb 05, 2019 03:45 PM	I enrolled in JAMF, Setup Sophos, and ran Office updates.	Add Attachment
Brighton Bohnenkamp	Feb 05, 2019 02:57 PM	called and would like an update on her machine	Add Attachment
Shandelle Plasker	Feb 04, 2019 10:09 AM	Task reassigned to John Rushing.	Add Attachment
Shandelle Plasker	Feb 04, 2019 10:09 AM	I still can not get Sophos to install after re- image. Can you please look. Put this on your desk	Add Attachment
Shandelle Plasker	Jan 29, 2019 11:14 AM	Dropped off loaner machine. Loaner# 20101420	Add Attachment
Alix Karkanen	Jan 28, 2019 04:00 PM	Lauren called saying she was unable to do work today, she will be available tomorrow before 9 and after 10. If the computer isn't ready before then, she would like someone to tell her so she can work at a different computer.	Add Attachment
Brighton Bohnenkamp	Jan 28, 2019 12:05 PM	20150012 Might also need help saving things because she had trouble moving things to her H drive	Add Attachment
Shandelle Plasker	Jan 28, 2019 11:45 AM	**This is an email** Hi Lauren, I have received your service request about Microsoft running slow/ freezing. I would like to set you up with a loaner so I can take your machine back to our office and test it. It seems that when they took the WOU# of the machine we got your monitor WOU# and not your computer WOU#. Can you please send me the WOU number that is on the computer. This will help me know what kind of loaner to set you up with. Thank you, Shandelle	Add Attachment
Shandelle Plasker	Jan 28, 2019 11:41 AM	Getting a loaner laptop setup. The WOU number she provided is for a monitor. Depending on what the actual model of the CPU she has I am thinking that we should upgrade her to Windows 10 and give her the newest Office with it.	Add Attachment
Shandelle Plasker	Jan 28, 2019 11:40 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Brighton Bohnenkamp	Jan 28, 2019 11:14 AM	Office running slow causing computer to freeze, can't open documents etc.	Add Attachment