Service Request Ticket

Service Request Information

CONTACT	Name	Malkewitz, Keven	Date	Jan 28, 2019 01:16 PM
	Department	Business/Economics Division	Phone	88718
	Location		Email	malkewik@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130551 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MM334JDV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office 2011 Std for MAC from P0092993, TRANSFER to W#20180641 SR#_ SPSS v21 for MAC upgraded to SPSS v23 for MAC Aug2015 SR(from Student Tech Site license), Adobe Acrobat Pro 10 for MAC
	Wired NIC	68:5B:35:B2:7B:45
	Wireless NIC	60:03:08:EB:AA:FE
	Bluetooth NIC	60:03:08:EB:AA:FF

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Feb 26, 2019 10:01 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
John Rushing	Feb 11, 2019 09:12 AM	Emailed Keven on how to backup his system.	Add Attachment
Tricia Flaherty	Feb 08, 2019 02:58 PM	NEW SETUP SR 71235 for Laptop W#20180641	Add Attachment
Tricia Flaherty	Feb 08, 2019 12:06 PM	I recieved the NEW Mac laptops in today and we will be making SR for NEW setup I will add that to this task when done.	Add Attachment
Bradley Karkanen	Jan 29, 2019 12:52 PM	Task reassigned to John Rushing.	Add Attachment
Bradley Karkanen	Jan 29, 2019 12:51 PM	He does want John's advice for migrating his current Macbook to the new one he will be getting.	Add Attachment
Bradley Karkanen	Jan 29, 2019 12:51 PM	Chrome didn't remove the .crdownload from his download when it finished. Removing it allows the file to open. He is getting GFA'd so he was wiling to deal with it till his new machine is in.	Add Attachment
Bradley Karkanen	Jan 29, 2019 08:18 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Megan Thibeault	Jan 29, 2019 07:29 AM	Task reassigned to John Rushing.	Add Attachment
Brighton Bohnenkamp	Jan 28, 2019 01:16 PM	Having trouble with excel sheets downloading in a weird format so they don't open. Computer is also running slow wants to know if reimage will help	Add Attachment