Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Jan 28, 2019 01:19 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170926 (opens in a new window)	Bldg/Room	APSC 405
	Service Tag	39KFVP2	Description	Dell Latitude 5590 Intel Core i7-8650U, 1.9GHz
	Serial No.	39KFVP2	Location	Disability Services Office Testing laptop PC#1
	CPU	Intel Core i7-8650U(Quad,8M Cache,1.9GHz,15W,vPro)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552;
	Wired NIC	10:65:30:61:2E:77
	Wireless NIC	14:4F:8A:43:D1:BD

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Jan 28, 2019 04:57 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Jan 28, 2019 04:57 PM	Delivered and all good	Add Attachment
Gino Salazar	Jan 28, 2019 03:36 PM	Running firmware updates and driver updates	Add Attachment
Gino Salazar	Jan 28, 2019 01:31 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Brighton Bohnenkamp	Jan 28, 2019 01:20 PM	ODS front desk	Add Attachment
Brighton Bohnenkamp	Jan 28, 2019 01:20 PM	Contact Info: Elizabeth Braatz, 88250	Add Attachment Public
Brighton Bohnenkamp	Jan 28, 2019 01:19 PM	Getting blue screen and can't log on	Add Attachment