Service Request Ticket - # 71059

Service Request Information

CONTACT Name Smith, Robin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 28, 2019 02:06 PM
Department Social Science Phone 88357
Location Email smithr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20161072[Edit Inv] (opens in a new window) Bldg/Room ITC 004
Service Tag Description Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
Serial No. C02TV4N9J1G9 Location Tony Manso - Mac development station.

CPU Intel Core i5(3.0GHz quad -core)


OS MAC OS X 10.12 (macOS Sierra) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511;

Wired NIC 98:10:E8:F3:72:D1


Wireless NIC 98:9E:63:3A:B2:BE


Bluetooth NIC 98:9E:63:3A:B2:BF

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Feb 08, 2019 01:04 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Shina Oladiti Feb 08, 2019 01:04 PM 
Upgrade done!
 Add Attachment
Shina Oladiti Jan 29, 2019 05:01 PM 
Backing up her files before upgrading the OS.
 Add Attachment
Shina Oladiti Jan 29, 2019 04:14 PM 
Could not get to this.
 Add Attachment
Shina Oladiti Jan 29, 2019 02:44 PM 
Task reassigned to Shina Oladiti.
 Add Attachment
Alix Karkanen Jan 28, 2019 03:01 PM 
****This is an email****
Hi Brighton,
Thanks!  Good times would be:
Tues 29 Jan 3:30-5:00
Wed 30 Jan 12:00-4:30
Thurs 31 Jan 3:30-5:00

I hope one of those will work.
Robin
 Add Attachment
Brighton Bohnenkamp Jan 28, 2019 02:06 PM 
****This is an email****

Robin Smith
2:01 PM (4 minutes ago)
to UCS

Hi HelpDesk Folks,
I am having problems with my Mac #20161072[Edit Inv] in HSS 
209.  It might be that I need to update from 
MacOS Sierra ver. 10.12.6 to whatever is current 
and stable.  

My problems include: 
not being able to find my public folder on the 
server (instead of the folder there is a file 
named public_html that is an exec file)
and instability when I am looking at files on my 
H drive -- sometimes I will see all the files in 
a subfolder and sometimes it will be an 
abbreviated list
I understand from a Mac-user colleague that you 
prefer to do the update yourselves.  I would 
welcome your help.
Thanks,
Robin Smith
Add Attachment