Service Request Ticket

Service Request Information

CONTACT	Name	West, Beverly	Date	Jan 28, 2019 03:21 PM
	Department	VP Academic Affairs/Provost	Phone	88796
	Location		Email	westb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180333 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	252HTQ2	Description	Latitude 7390 i7-8650U 13.3in non-touch Display
	Serial No.	252HTQ2	Location	PDR
	CPU	Intel Core i7-8650U(Quad,8M Cache,1.9GHz,15W,vPro)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938; [10-2018 TRANSFERRED from W#20130727 SR69603 Adobe Design Prem CS5.5 WIN from P0083671(transferred from W#20070162 6-2012 SR47648)]
	Wired NIC	E4:B9:7A:2B:C5:11
	Wireless NIC	64:5D:86:4A:28:97
	Bluetooth NIC	64:5D:86:4A:28:98

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Emma Feldman	Jan 29, 2019 08:39 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Emma Feldman	Jan 29, 2019 08:39 AM	She returned loaner, #20131105, I put it in the inbox, then I gave her back her original laptop #20180333	Add Attachment
Bradley Karkanen	Jan 28, 2019 04:52 PM	Driver updates seem to have fixed this. I am going to put it in the OUT box.	Add Attachment
Bradley Karkanen	Jan 28, 2019 03:55 PM	**This is an outgoing email** Hi Beverly, I need some additional information regarding service request #71060 Description: Hardware Problems Is it okay if I try and reimage the machine?	Add Attachment Public
Alix Karkanen	Jan 28, 2019 03:25 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Alix Karkanen	Jan 28, 2019 03:21 PM	Beverly came by with a computer that wasn't working. We switched it out for a loaner, 20131105	Add Attachment