Service Request Ticket - # 71062

Service Request Ticket - # 71062

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Service Request Information

CONTACT	Name	Hendrickson, Miranda	Date	Jan 28, 2019 04:08 PM
	Department	Business Services	Phone
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141222 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	FBWHV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	FBWHV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop FEB2017
	Wired NIC	98:90:96:D6:03:13

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jan 30, 2019 02:30 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Jan 30, 2019 02:29 PM	hooked up one monitor, the model of the other one requires the mount to be modified by facilities. She will call back and make a NEW ticket when this is done.	Add Attachment
Megan Thibeault	Jan 29, 2019 01:27 PM	Task reassigned to Peter Puettmann.	Add Attachment
Alix Karkanen	Jan 29, 2019 01:19 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Alix Karkanen	Jan 29, 2019 01:19 PM	**This is an email** When they came and put together the desk top in 101A the monitors didn't get put onto the monitor arms on her desk. Can someone come take care of that?	Add Attachment
Reggie Johnson	Jan 29, 2019 11:33 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Jan 29, 2019 11:04 AM	Set up completed	Add Attachment
Shandelle Plasker	Jan 29, 2019 09:45 AM	**This is an email** Hi Miranda, I have put this service request into Reggie's queue. He gets in at 12 PM today and will be down to set this up after he clocks in. Thank you, Shandelle	Add Attachment
Shandelle Plasker	Jan 29, 2019 09:44 AM	Please go to this task after you clock in.	Add Attachment
Shandelle Plasker	Jan 29, 2019 09:43 AM	Task reassigned to Reggie Johnson.	Add Attachment
Shandelle Plasker	Jan 29, 2019 09:43 AM	**This is an email** Do you have an estimated time when someone will be over to set up the desk top in 101A? -- Thank you, Miranda Hendrickson Business Office Specialist/Receptionist	Add Attachment
Alix Karkanen	Jan 28, 2019 04:08 PM	**This is an email** Hi, Can we get someone over to Put back together a desk top in 101A the Wou # is 20141222.The computer was removed from the office and needs to be hooked back up at the new desk. There is two monitors and a desk top computer. The wires will need to be put back together. Hope this helps.	Add Attachment