Service Request Ticket

Service Request Information

CONTACT	Name	Fuller, Rex	Date	Jan 28, 2019 04:15 PM
	Department	President’s Office	Phone
	Location		Email	fullerr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180611 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag	5YWMST2	Description	Dell Latitude 7290 12.6-inch ultrabook
	Serial No.	5YWMST2	Location	Logan Montgomery
	CPU	Intel Core i5-7300U 7th Gen (Dual Core, 2.60Gz, 3MB)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;
	Wired NIC	C8:F7:50:17:5F:C5
	Wireless NIC	D8:F2:CA:11:44:46

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Feb 06, 2019 08:31 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Feb 06, 2019 08:31 AM	Setup and delivered last Thursday.	Add Attachment
Megan Thibeault	Jan 29, 2019 03:15 PM	Bradley got this imaged. I"m running updates now.	Add Attachment
Tricia Flaherty	Jan 28, 2019 05:08 PM	This has Qualcomm Snapdragon X7 LTE-A (DW5811e) Verizon broadband card and will need to be set up by Tom Groves to use Version services before it goes to Rex.	Add Attachment
Robbie Downin	Jan 28, 2019 04:21 PM	I talked to Bradley about the drivers, he needs to get those. Ask him about that before imaging	Add Attachment
Robbie Downin	Jan 28, 2019 04:15 PM	NEW EQUIP SETUP: Deliver Dell Latitude 7290 12.6-inch ultrabook & Dell Dock WD15 with 130W Adapter, USB Type C to Admin 208 Also included: Dell 18000mAh power pac New items: W#20180611 (laptop), W#20180612 (Dock) Old items: 20140692 (laptop) Items will be on the inventory shelf	Add Attachment