Service Request Ticket

Service Request Information

CONTACT	Name	Scheck, Stephen	Date	Jan 29, 2019 09:57 AM
	Department	Natural Science Division	Phone	88277
	Location		Email	schecks@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130724 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	35M6H02	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	35m6h02	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918; Adobe Acrobat Pro XI(v.11) from P0094736
	Wired NIC	34:17:EB:9A:7D:E3

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Jan 31, 2019 10:47 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Jan 31, 2019 10:47 AM	He has PDF ads on his Firefox browser exception. I removed it.	Add Attachment
Megan Thibeault	Jan 31, 2019 07:41 AM	Task reassigned to Shina Oladiti.	Add Attachment
Megan Thibeault	Jan 31, 2019 07:41 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Alix Karkanen	Jan 30, 2019 04:59 PM	Called and said 10 - 2	Add Attachment
Peter Puettmann	Jan 30, 2019 03:23 PM	left a vm about availablity	Add Attachment
Peter Puettmann	Jan 29, 2019 02:08 PM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Jan 29, 2019 02:08 PM	i updated the stuff but he needs to be there. I thinks hes available after 330	Add Attachment
Megan Thibeault	Jan 29, 2019 01:14 PM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Jan 29, 2019 01:14 PM	Inventory and SR needs location updated	Add Attachment
Shandelle Plasker	Jan 29, 2019 09:57 AM	When he goes back and forth on Moodle for things such as grading he gets advertisement pop ups. Please scan for Malware.	Add Attachment