Service Request Ticket - # 71072

Service Request Information

CONTACT Name Dukes, Gary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 29, 2019 12:50 PM
Department VP Student Affairs Phone 88221
Location Email dukesg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20180613[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple 27-inch iMac with Retina 5K Display #Z0TP
Serial No. D25Y406PJ1GN Location PDR

CPU 3.4GHz Quad-Core Intel Core i5


OS MAC OS X 10.14 (Mojave) Software MSDesktop Ed Office 201* for MAC XXXX2018007938;

Wired NIC 68:FE:F7:08:43:85


Wireless NIC 18:81:0E:E0:49:88


Bluetooth NIC 18:81:0E:E0:49:89

TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Feb 08, 2019 08:03 AM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Feb 08, 2019 08:03 AM 
done
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Peter Puettmann Feb 07, 2019 09:32 AM 
delivered today at 330
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Peter Puettmann Feb 07, 2019 09:32 AM 
Task reassigned to Peter Puettmann.
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Gino Salazar Feb 06, 2019 04:06 PM 
Task reassigned to Giovanni Salazar.
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Reggie Johnson Feb 06, 2019 11:58 AM 
Task reassigned to New Equip. Setup.
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Reggie Johnson Feb 06, 2019 11:58 AM 
Need jamf to image
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Megan Thibeault Feb 06, 2019 07:59 AM 
Task reassigned to Reggie Johnson.
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Tricia Flaherty Feb 04, 2019 09:39 AM 
Priority changed from (3) Priority to (2) High Priority.
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Tricia Flaherty Feb 04, 2019 09:39 AM 
27 inch monitor is back on counter with iMac 27; please not 
he currently has a loaner PC W#20130532[Edit Inv] under SR#70694
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Tricia Flaherty Jan 30, 2019 11:07 AM 
27 inch Monitor will be tested/Demo Thursday 11:30-12 (1-
31-2019) I will move it to the Inventory counter with iMac 
after that
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Robbie Downin Jan 29, 2019 12:50 PM 
NEW EQUIP SETUP: Deliver Apple 27-inch iMac with Retina 5K Display #Z0TP and Dell UltraSharp 27inch 4K IPS Monitor #U2718Q to Werner Univ Center 203B [order #11027]
New items: W#20180613[Edit Inv] (imac), W#20180614[Edit Inv] (monitor)
Old items: W#20141191[Edit Inv] (computer), W#20140975[Edit Inv] (monitor)
We're holding the monitor for a short time for testing. iMac will be on inventory counter
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