Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Pifer, Wes	Date	Jan 29, 2019 01:26 PM
	Department	Athletics	Phone	88068
	Location		Email	piferw@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090819 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
	Serial No.	BD11PL1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2007 from P0074010,
	Wired NIC	00:26:B9:77:ED:69

TECHS	Submitted by	Bradley Karkanen	Contact	bkarkanen16@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Aug 26, 2019 02:54 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Aug 26, 2019 02:54 PM	All computers delivered and older ones returned to the office.	Add Attachment
Katherine Reynoso	Aug 26, 2019 08:23 AM	Jordan Jamestown received 20181461. Wes Pifer received 20171257 and 20171266. Brian Fisher received 20150717.	Add Attachment
Katherine Reynoso	Aug 01, 2019 03:19 PM	I was told that Jordan Jamestown turned in 20091135 to the office about two/three months ago. The computer with swelling battery is getting replaced, SR 73146. The current desktop is getting replaced and is going to Wes Pifer.	Add Attachment
Katherine Reynoso	Jul 31, 2019 12:13 PM	**This is an outgoing email** Hi Wes , I need some additional information regarding service request #71074 Description: Mac Update I'm Katherine from UCS. I'm trying to get into contact with a coach in men's basketball. I'm trying to do inventory on all the computers being used within the department. I understand the team is in and out of the office because it is scouting season. I would also be able to update and help with any issues you may be having. If we can schedule a time to do this, it would be appreciated. Thank You, Katherine Reynoso	Add Attachment Public
Katherine Reynoso	Jul 26, 2019 11:49 AM	I took inventory on the computers they had in the office, it was Wes Pifer W#20090819 with W#20091373 Jordan's office had W#20150790 and W#20150717. I noticed that 20150790 front where the keyboard is popped open.	Add Attachment
Katherine Reynoso	Jul 25, 2019 01:59 PM	Nobody was at the office.	Add Attachment
Megan Thibeault	Jul 25, 2019 08:55 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Megan Thibeault	Jul 25, 2019 08:55 AM	After talking with Tricia we need to do an inventory of Men's Basketball. Katherine is working on that now.	Add Attachment
Megan Thibeault	Jun 27, 2019 07:46 AM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Jun 27, 2019 07:46 AM	Status changed from (7) Waiting for Contact to (4) On Hold	Add Attachment
Megan Thibeault	Jun 27, 2019 07:46 AM	This user says he does not have this equipment.	Add Attachment
Megan Thibeault	Jun 21, 2019 10:32 AM	**This is an outgoing email** Hi Wes , We were just following up with you regarding a service request that we have for you. (#71074) Description: Mac Update We need to update your MacBook Pro's operating system to 10.12 or higher due to security issues. We can provide you with a loaner if needed. When would be a good time for us to get this scheduled? Kegan Bone was the last user with this laptop. Thanks, Megan Eichler	Add Attachment Public
Megan Thibeault	Jun 21, 2019 10:31 AM	Contact changed from Kegan Bone to Wes Pifer.	Add Attachment
Stephanie Magee	Jun 21, 2019 10:30 AM	Contact changed from Wes Pifer to Kegan Bone.	Add Attachment
Stephanie Magee	Jun 21, 2019 10:30 AM	**This is an email** The following message to was undeliverable. The reason for the problem: 5.1.0 - Unknown address error 550-'5.1.1 : Recipient address rejected: User unknown in local recipient table'	Add Attachment
Megan Thibeault	Jun 21, 2019 10:30 AM	Contact changed from Kegan Bone to Wes Pifer.	Add Attachment
Stephanie Magee	Jun 21, 2019 10:30 AM	Message was undelivered to boneK@wou.edu User might no longer be active	Add Attachment
Megan Thibeault	Jun 21, 2019 09:55 AM	**This is an outgoing email** Hi Kegan, We were just following up with you regarding a service request that we have for you. (#71074) Description: Mac Update We need to update your MacBook Pro's operating system to 10.12 or higher due to security issues. We can provide you with a loaner if needed. When would be a good time for us to get this scheduled? Thanks, Megan Eichler	Add Attachment Public
Megan Thibeault	Apr 11, 2019 08:38 AM	**This is an outgoing email** Hi Kegan, We were just following up with you regarding a service request that we have for you. (#71074) Description: Mac Update We need to update your MacBook Pro's operating system to 10.12 or higher due to security issues. We can provide you with a loaner if needed. When would be a good time for us to get this scheduled? Thanks, Megan Eichler	Add Attachment Public
Megan Thibeault	Mar 25, 2019 02:30 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Mar 25, 2019 02:30 PM	**This is an outgoing email** Hi Kegan, We were just following up with you regarding a service request that we have for you. (#71074) Description: Mac Update We need to update your MacBook Pro's operating system to 10.12 or higher due to security issues. We can provide you with a loaner if needed. When would be a good time for us to get this scheduled? Thanks, Megan Eichler	Add Attachment Public
Bradley Karkanen	Jan 29, 2019 01:26 PM	This needs Mac OS updates to at least 10.12 or higher. It is running unsupported Mac OS.	Add Attachment