Service Request Ticket

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Service Request Information

CONTACT	Name	Thibeault, Megan	Date	Jan 29, 2019 01:30 PM
	Department	University Computing Solutions	Phone	88624
	Location		Email	eichlerm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100332 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag		Description	Apple MacBook Pro 13-inch, 2.4GHz Intel core 2 Duo
	Serial No.	W804200BATP	Location	unknown-pdr?
	CPU	Intel Core 2 Duo 2.4GHz 3MB shared L2 cache
	OS	Unknown	Software	Microsoft Office for Mac 20111 installed as 2008 from P0077403
	Wired NIC	C8:BC:C8:9B:29:39
	Wireless NIC	F0:B4:79:15:06:EB
	Bluetooth NIC	F0:B4:79:07:C7:F3

TECHS	Submitted by	Bradley Karkanen	Contact	bkarkanen16@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jan 24, 2020 10:43 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Michael Ellis	Dec 11, 2019 04:15 PM	Task reassigned to Megan Thibeault.	Add Attachment
Michael Ellis	Dec 11, 2019 04:15 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Michael Ellis	Dec 11, 2019 04:15 PM	Mark as PDR/Lost. We will move on :)	Add Attachment
Megan Thibeault	Aug 28, 2019 08:32 AM	Task reassigned to Michael Ellis.	Add Attachment
Megan Thibeault	Aug 28, 2019 08:32 AM	This machine we can't find.. What shall we do?	Add Attachment
Megan Thibeault	Apr 11, 2019 11:41 AM	Paul found nothing on the network for this.	Add Attachment
Megan Thibeault	Mar 25, 2019 02:54 PM	Lisa told me to check with Denise, she will let me know what machine is in her office.	Add Attachment
Megan Thibeault	Mar 25, 2019 02:41 PM	Emailed Paul to see if he has seen it on the network	Add Attachment
Megan Thibeault	Mar 25, 2019 02:40 PM	Contact changed from Lisa Catto to Megan Eichler.	Add Attachment
Megan Thibeault	Mar 25, 2019 02:40 PM	Lisa doesn't have this system..	Add Attachment
Megan Thibeault	Mar 25, 2019 02:32 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Mar 25, 2019 02:32 PM	Chatted Lisa, waiting on a response.	Add Attachment
Emma Feldman	Feb 22, 2019 12:43 PM	**This is an email** Hello, I am in meetings much of Tuesday, Feb. 19 and will be out for a FEMA training Wednesday, Feb. 20 through Friday, Feb. 23. My response time this week may be delayed. If this is an emergency, you can contact the public information office duty phone at 503-838-8548. Best, Lisa	Add Attachment
Reggie Johnson	Feb 22, 2019 12:40 PM	**This is an outgoing email** Hi Lisa, I need some additional information regarding service request #71076 Description: Mac Update We need to update your laptop's OS to 10.12 or higher due to security reasons. When is a good time and date for a UCS Tech to visit you office and complete this task. Reggie	Add Attachment Public
Bradley Karkanen	Jan 29, 2019 01:30 PM	This needs Mac OS updates to at least 10.12 or higher. It is running unsupported Mac OS.	Add Attachment