Status changed from (7) Waiting for Contact to (5) Completed

Status changed from (1) Pending to (7) Waiting for Contact

Task reassigned to Lauryn Aronson.

he called, updated his mac to catalina (hopefully)

bringing in stuff next week?

Task reassigned to UCS Tech.

Status changed from (4) On Hold to (6) Ready to Deliver

****email****

Lauryn, I will need to reschedule Mac OS updates for next week. My car is in the shop. Does thursday Sept 2 work for you? I'd bring it in around 9am and pick it up around 2pm if it's done. thanksphilip. Sorry for the late change in plans. Be well.

****email****

Lauren, I’m visiting dad in southern California. Does Thursday, August 26 work for you I can drop off the laptop or meet with you with it. I am also going to put in for a newer replacement laptop. I think it would be nice to have one on campus. And one at home. Would like to keep this older one anyway that’s another conversation I’ll have with Bill and go through the portal faculty desktop computer replacement portal. Hope you are well. Thanks Philip

Task reassigned to Lauryn Aronson.

Status changed from (1) Pending to (4) On Hold

Status changed from (1) Pending to (4) On Hold

out of town, will get back to me around 8/15

****This is an outgoing email****
Hi Philip,

I need some additional information regarding service request #71077

Description: Mac Update

I'm Lauryn with UCS. It looks like your 
MacBook Pro's operating system is out of date. We will need to update you to 10.15 or higher. Since your OS is out of date, you are at higher risk of getting malware and viruses. This is a security risk, and any information on your laptop is at risk for attacks. Let me know when would be a good 
time and day for one of the techs to come by 
and take care of this issue. If you have any 
questions, feel free to contact our front office 
at 503-838-8925.

The service request ticket has not been updated for over a year. If this issue has been resolved, please let me know. 

Thank you,

Lauryn Aronson

****This is an outgoing email****
Hi Philip,

We were just following up with you regarding a service request that we have for you.  (#71077)

Description: Mac Update

We need to update your MacBook Pro's operating
system to 10.12 or higher due to security issues.
We can provide you with a loaner if needed. When
would it be a good time for us to get this scheduled?

Thanks,
Megan Thibeault

****This is an email****

Yes, I will back on. Campus July 15. At sons
wedding (traveling) now. I'll check in then
Sent from my iPhone

Talked to Philip earlier this week, he is aware he
needs to bring in his macbook and will soon. 

Megan, I think I have already updated on my office
"newest" laptop to the latest operating system.
Anyway my older laptop is in need of a "reboot?".
Spring break I'm as far away from campus as I can
be, so I'll contact you (or vice versa) Week two
of Spring term with regards to both computers.
thanksphilip

****This is an outgoing email****
Hi Philip,

I need some additional information regarding service 
request #71077

Description: Mac Update

We need to update you MacBook Pro's operating 
system to 10.12 or higher due to security issues. We can 
provide you with a loaner if needed. When would be a good 
time for this. 

Thanks,
Megan 

This needs Mac OS updates to at least 10.12 or higher. It is 
running unsupported Mac OS.