Service Request Ticket - # 71078

Service Request Information

CONTACT Name McDonnell, Amy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 29, 2019 01:34 PM
Department Creative Arts/Theater-Dance Phone 88827
Location Email mcdonnella@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140638[Edit Inv] (opens in a new window) Bldg/Room OPE 207
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. C02PQ16AF8J7 Location Amy McDonnell, NTT faculty

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.10 (Yosemite) Software MS Office 2011 Std for MAC from xxxx2014004298

Wired NIC 98:5A:EB:CD:B3:B6


Wireless NIC AC:29:3A:94:2C:A5


Bluetooth NIC AC:29:3A:94:2C:A6

TECHS Submitted by Bradley Karkanen Contact bkarkanen16@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Feb 22, 2019 12:07 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Reggie Johnson Feb 22, 2019 12:03 PM 
task completed. updated cpu to sierra
 Add Attachment
Reggie Johnson Feb 22, 2019 10:57 AM 
Task reassigned to Reggie Johnson.
 Add Attachment
Reggie Johnson Feb 21, 2019 10:06 AM 
****This is an outgoing email****
Hi Amy,

I need some additional information 
regarding service request #71078

Description: Mac Update

We need to update your computer's 
operating system to 10.12 or higher. 
When is a good date and time for a UCS 
Tech to visit your office and complete 
this task

Thanks,

Reggie
 Add Attachment
Public
Bradley Karkanen Jan 29, 2019 01:34 PM 
This needs Mac OS updates to at least 10.12 or higher. It is 
running unsupported Mac OS.
 Add Attachment