Service Request Ticket - # 71079

Service Request Information

CONTACT Name Watanabe, Leslie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 29, 2019 01:35 PM
Department Phone 88263
Location Email watanabel@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140639[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. C02PQ160F8J7 Location PDR 2023 Giveaway

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 Std for MAC from xxxx2014004298

Wired NIC 98:5A:EB:CD:37:1C


Wireless NIC AC:29:3A:93:12:F7


Bluetooth NIC AC:29:3A:93:12:F8

TECHS Submitted by Bradley Karkanen Contact bkarkanen16@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Feb 22, 2019 12:14 PM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Feb 22, 2019 12:14 PM 
Task reassigned to Reggie Johnson.
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Reggie Johnson Feb 22, 2019 12:03 PM 
Mac updated to sierra. Task completed
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Reggie Johnson Feb 21, 2019 10:07 AM 
****This is an outgoing email****
Hi Leslie,

I need some additional information 
regarding service request #71079

Description: Mac Update

We need to update your computer's 
operating system to 10.12 or higher. 
When is a good date and time for a UCS 
Tech to visit your office and complete 
this task

Thanks,

Reggie
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Public
Bradley Karkanen Jan 29, 2019 01:35 PM 
This needs Mac OS updates to at least 10.12 or higher. It is 
running unsupported Mac OS.
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