Service Request Ticket - # 71081

Service Request Information

CONTACT Name Erickson, Kimberly   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 29, 2019 01:41 PM
Department Humanities Division Phone
Location Email ericksonk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20161003[Edit Inv] (opens in a new window) Bldg/Room BELL 123
Service Tag 152ZKH2 Description Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
Serial No. 152ZKH2 Location Shared Office area

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511; TRANSFER:

Wired NIC 50:9A:4C:46:0E:AD

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Feb 07, 2019 02:23 PM 
Status changed from (2) Scheduled to (5) Completed
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Peter Puettmann Feb 07, 2019 02:23 PM 
her default program for .pdfs was set to edge.
switched it to acrobat.
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Alix Karkanen Feb 07, 2019 10:35 AM 
Kimberly is still waiting for someone to come 
help her.
Her avalibilty is:
Tues/Thrs 10-3
Fri 9-2
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Peter Puettmann Feb 01, 2019 02:54 PM 
i went at 9 and she wasnt there
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Megan Thibeault Feb 01, 2019 08:35 AM 
Task reassigned to Peter Puettmann.
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Megan Thibeault Jan 29, 2019 03:05 PM 
Status changed from (1) Pending to (2) Scheduled
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Alix Karkanen Jan 29, 2019 01:41 PM 
Kimberly is trying to access something from a 
drive she knows she has access to, but it will not 
open. She is here today until 3, or Friday from 9-
2
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