Service Request Ticket

Service Request Information

CONTACT	Name	Gonzalez, Heather	Date	Jan 29, 2019 03:51 PM
	Department	College of Liberal Arts and Sciences	Phone	88488
	Location		Email	gonzalezh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160536 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	HB54ND2	Description	Dell OptiPlex 7040 SFF, 16GB(2x8GB) 2133MHz DDR4
	Serial No.	HB54ND2	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2016005511;
	Wired NIC	48:4D:7E:D2:BB:41

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jan 30, 2019 09:32 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Jan 30, 2019 09:32 AM	Touch screen keyboard making the mouse freak out. I disabled it on startup and updated BIOS	Add Attachment
Megan Thibeault	Jan 30, 2019 09:32 AM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Jan 29, 2019 04:11 PM	Check drivers, bios?	Add Attachment
Brighton Bohnenkamp	Jan 29, 2019 03:53 PM	Thank you. It will be open all day tomorrow.	Add Attachment
Brighton Bohnenkamp	Jan 29, 2019 03:51 PM	**This is an email** The computer W# 20160536 is acting up again. The mouse is uncontrollable. You try to move it and it keeps going to the top of the page. If you try to use powerpoint it will advance the slides by itself. We have complained about this same issue several times before. Dr. Courtney and Dr. Rankin are getting real tired of the computer not working. If you can't get it fixed, they are requesting that it gets replaced.	Add Attachment