Service Request Ticket - # 71090

Service Request Information

CONTACT Name Sauer, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 29, 2019 04:34 PM
Department Human Resources Phone 88631
Location Email sauerj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171060[Edit Inv] (opens in a new window) Bldg/Room SSC 110
Service Tag CSCCRP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. CSCCRP2 Location Resource Area PC

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552;

Wired NIC D8:9E:F3:4B:A8:A1

TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Feb 12, 2019 10:13 AM 
Status changed from (2) Scheduled to (5) Completed
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Reggie Johnson Feb 07, 2019 11:47 AM 
20171060[Edit Inv] is set up. 
Updated inventory, 
synced other inboxes 
to Jennifer's 
outlook.
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Reggie Johnson Feb 07, 2019 10:47 AM 
Task reassigned to Reggie Johnson.
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Reggie Johnson Feb 07, 2019 10:32 AM 
Task reassigned to UCS Tech.
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Reggie Johnson Feb 07, 2019 10:32 AM 
Status changed from (1) Pending to (2) Scheduled
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Reggie Johnson Feb 07, 2019 10:31 AM 
****This is an email****
Hi Reggie,

Anytime today from 10-12:30 I'm available, or 
if tomorrow works better I
am available from 8-1 .

Thank you,
Jennifer
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Reggie Johnson Feb 07, 2019 09:30 AM 
****This is an outgoing email****
Hi Jennifer,

I need some additional information regarding 
service request #71090

Description: NEW EQUIP SETUP: Deliver OptiPlex 
7050 desktop & 24in monitor to Admin 206C for Jen 
Sauer

Your new equipment is ready for delivery. Please 
let us know what date and time is convenient for a 
UCS Tech to visit your office and complete this 
task.

Thanks,

Reggie
UCS Tech
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Public
Reggie Johnson Feb 07, 2019 09:27 AM 
imaging and set up is complete. Ready for 
delivery. Sending email for availability.
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Reggie Johnson Feb 06, 2019 10:01 AM 
20171060[Edit Inv] imaging on 
small standup desk
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Robbie Downin Jan 29, 2019 04:37 PM 
Previous SR#71044
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Robbie Downin Jan 29, 2019 04:34 PM 
NEW EQUIP SETUP: Deliver Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz) and Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ to Admin 206C
New items: W#20171060[Edit Inv] (computer), W#20171142[Edit Inv] (monitor)
Old items: W#20141267[Edit Inv] (computer), W#20090977[Edit Inv] (monitor), W#20141051[Edit Inv] (monitor)
They currently have loaner W#20130889[Edit Inv] in place of their computer.
Items will be on the inventory counter.
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