Service Request Ticket - # 71091

Service Request Information

CONTACT Name Taylor, Steve   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 29, 2019 04:35 PM
Department Natural Science/ Earth and Physical Science Phone 88398
Location Email taylors@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090761[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 6MLZTL1 Description Dell OptiPlex 960 minitower, 3.0GHz,6M,1333MHz FSB
Serial No. 6MLZTL1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, Microsoft Office PRO Plus 2007 Win from P0073528,Adobe PhotoShop Extended CS4 Win from P0073528, EndNote X5 for WIN from P0081632, Adobe Design Premium CS5.5 WIN from P0082026

Wired NIC 00:26:B9:80:47:95

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Feb 06, 2019 03:19 PM 
Status changed from (1) Pending to (5) Completed
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Bradley Karkanen Feb 06, 2019 03:17 PM 
I also created an account named Admin same password as 
UCSadmin.
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Bradley Karkanen Feb 05, 2019 09:54 AM 
I got in to it.

UCSAdmin's password is Go

I disabled the NIC so it cannot get online. The BIOS 
password is GoTeam
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Alix Karkanen Feb 04, 2019 03:43 PM 
Task reassigned to Bradley Karkanen.
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Megan Thibeault Jan 31, 2019 09:13 AM 
****This is an email****
Colleagues, I need to clarify this service
request, we need to get an older XP machine set up
for isolated offline use, local login only.  I
have archived software on this machine for
research, which will not run on Windows 7 or 10,
that needs to be maintained. in an XP OS environment.

I need the machine set up for local,
non-networked, use only.

I will be on campus later this morning and check
in with UCS staff.  Thanks.
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Reggie Johnson Jan 31, 2019 08:22 AM 
****This is an outgoing email****
Hi Steven,

I need some additional information regarding 
service request #71091

Description: Needs files off of old CPU

When is a good data and time for a UCS Tech to 
visit your office and complete this task?

Thanks,

Reggie
UCS Tech
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Public
Shandelle Plasker Jan 29, 2019 04:36 PM 
Please setup a time to meet with Steve. You 
will need to log in as ucsadmin and pull his 
files for him. The local admin password may be 
really old so please come to Megan or I if you 
do not have the whole list. 

If this does not work we can pull his hard 
drive and pull files that way.
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Shandelle Plasker Jan 29, 2019 04:35 PM 
****This is an email****
Hello UCS Team,

This is Beeb from over at Natural Science.  We 
have a computer that is OLD and the owner of 
the unit would like to check it for  
retrievable data.  Can we have some assistance 
in getting it set up with a local connection so 
he can access it to check for important docs 
and  data?

The WOU# is 20090761[Edit Inv] and it is located in NS 
210, office of Steve Taylor.

Thanks for any help you can provide.

Best,

Beeb
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