Service Request Ticket

Service Request Information

CONTACT	Name	Annen, Dominic	Date	Jan 30, 2019 08:15 AM
	Department	Library & Media Services	Phone	88882
	Location		Email	annend@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141144 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	GZTHV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D6:47:58

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Jan 30, 2019 04:08 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Jan 30, 2019 04:08 PM	He's all good now!	Add Attachment
Gino Salazar	Jan 30, 2019 01:09 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Bradley Karkanen	Jan 30, 2019 11:50 AM	If he emails me back I will update this.	Add Attachment
Bradley Karkanen	Jan 30, 2019 11:50 AM	Task reassigned to UCS Tech.	Add Attachment
Bradley Karkanen	Jan 30, 2019 11:22 AM	Called and he did not answer	Add Attachment
Bradley Karkanen	Jan 30, 2019 10:06 AM	**This is an outgoing email** Hi Dominic, I need some additional information regarding service request #71093 Description: 1/30 map drives When are you available for us to come and take a look at it?	Add Attachment Public
Megan Thibeault	Jan 30, 2019 10:03 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Brighton Bohnenkamp	Jan 30, 2019 08:15 AM	**This is an email** Hi, My name is Dominic and I work in the library. I can't access any of the shared drives (including my H: drive). This is only a problem from my desk workstation, any other computer I use on campus has access to the shared drives. My office computer is #20141144. Thanks, Dominic	Add Attachment