Service Request Ticket

Service Request Information

CONTACT	Name	Pratt, Kristen	Date	Jan 30, 2019 09:31 AM
	Department	Education & Leadership	Phone	89221
	Location		Email	prattk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170679 (opens in a new window)	Bldg/Room	RWEC 133
	Service Tag		Description	Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
	Serial No.	D25W80KFJ1G9	Location	Kristen Pratt, TT Asst Professor
	CPU	Intel Core i5(3.0GHz quad -core)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552; ATLAS.ti 8 for MAC Educational Single User VISA2018007864; EndNote X9 MAC/WIN license UCS2018008743 MAR2019 SR# ;
	Wired NIC	78:7B:8A:C7:3E:B1
	Wireless NIC	24:F6:77:02:F7:C0
	Bluetooth NIC	24:F6:77:02:F7:C1

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Brighton Bohnenkamp	Jan 30, 2019 12:12 PM	Task reassigned to Self Resolved.	Add Attachment
Brighton Bohnenkamp	Jan 30, 2019 12:12 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brighton Bohnenkamp	Jan 30, 2019 12:12 PM	**This is an email** My camera works now...not sure what happened. ~Kristen	Add Attachment
Brighton Bohnenkamp	Jan 30, 2019 09:32 AM	**This is an email** hank you!! #20170679 I'm in and out all day- if there is a window that works for you all, I can try to make sure I am here. I have a meeting at noon that I need the camera for, but I can use my laptop if it doesn't work to send someone over before then. Warmly, Kristen	Add Attachment
Brighton Bohnenkamp	Jan 30, 2019 09:31 AM	**This is an email** Hello. I hope you are well and having a wonderful day. The camera on my desktop computer is not working today. Is there anyway someone can come to RWEC and help me figure out how to repair whatever is wrong? Any support you can offer would be very appreciated. Warmly, Kristen	Add Attachment