Service Request Ticket - # 71099

Service Request Information

CONTACT Name Rockwell-Kincanon, Janeanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 30, 2019 10:08 AM
Department Library & Media Services Phone 89493
Location Email kincanonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140479[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag DXL6L32 Description Dell Latitude E7250 (i7-5600U, 8GB RAM 256HD)
Serial No. dxl6l32 Location PDR 2023 Giveaway

CPU Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 from Microsoft Desktop Ed license P0096073

Wired NIC 34:E6:D7:36:8D:D2


Wireless NIC 60:57:18:9C:74:53


Bluetooth NIC 60:57:18:9C:74:57

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Jan 30, 2019 10:57 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Reggie Johnson Jan 30, 2019 10:56 AM 
Charger was partially 
plugged into the 
dock. Message saying 
the charger is the 
wrong charger for the 
laptop. Cleared the 
message and rebooted 
the machine. 
Everything is working 
fine.
 Add Attachment
Reggie Johnson Jan 30, 2019 10:11 AM 
Task reassigned to Reggie Johnson.
 Add Attachment
Brighton Bohnenkamp Jan 30, 2019 10:08 AM 
Getting a black screen with error whenlogging on, 
says something about power wattage. She had the 
same issue with her other computer and is now 
getting it on the loaner mentioned she thinks it 
could be the docking station
Add Attachment