Service Request Ticket - # 71101

Service Request Information

CONTACT Name Garner, Cynthia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 30, 2019 10:11 AM
Department Creative Arts Phone 89513
Location Email garnerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140663[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MPP2B0DV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.10 (Yosemite) Software MS Office 2011 Std for MAC from xxxx2014004298

Wired NIC 98:5A:EB:CC:90:39


Wireless NIC C0:CE:CD:EB:70:4F


Bluetooth NIC C0:CE:CD:EB:70:50

TECHS Submitted by Bradley Karkanen Contact bkarkanen16@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Feb 26, 2019 01:57 PM 
Status changed from (2) Scheduled to (5) Completed
 Add Attachment
Shina Oladiti Feb 20, 2019 02:08 PM 
She would call once the OS is done upgrading. She
is also running on 2011 Office which i might need
o update.
 Add Attachment
Shina Oladiti Feb 20, 2019 12:23 PM 
Done upgrading to Sierra, now i am upgrading to
Mojave.
Add Attachment
Shina Oladiti Feb 19, 2019 02:24 PM 
Upgrading he machine to Sierra. Before moving
going to Mojave.
 Add Attachment
Shina Oladiti Feb 19, 2019 01:01 PM 
Status changed from (1) Pending to (2) Scheduled
 Add Attachment
Shina Oladiti Feb 19, 2019 01:01 PM 
****This is an email****
Hi Shina,
My files have been backed up and I am ready for a
systems update.  I have a student advising
appointment at 3:45 but I am free between 2:00-3:45.
Thanks,
Cynthia
 Add Attachment
Shina Oladiti Feb 18, 2019 12:48 PM 
Backing up her files now before the upgrade.
 Add Attachment
Shina Oladiti Feb 18, 2019 10:48 AM 
Task reassigned to Shina Oladiti.
 Add Attachment
Shina Oladiti Feb 18, 2019 10:39 AM 
****This is an email****
Hi Shina,
I am in my office today from 11:30-2:00, T/TH from
2:00-4:00 and Wednesday 10:00-2:00.
Thanks,
Cynthia
 Add Attachment
Shina Oladiti Feb 18, 2019 10:13 AM 
****This is an outgoing email****
Hi Cynthia,

I need some additional information regarding
service request #71101

Description: Mac Update

I am checking to know when you would be available
for us to come in and upgrade your computer to the
latest OS version. Doing this would increase your
machine performance, as well as maintaining
security measure. 

Please, let know know what day and time would be
more convenient for you to have us come in.

Regards,

Shina
 Add Attachment
Public
Tom Groves Feb 12, 2019 05:12 PM 
Task reassigned to UCS Tech.
 Add Attachment
Megan Thibeault Feb 06, 2019 10:44 AM 
Task reassigned to Account Administration.
 Add Attachment
Bradley Karkanen Jan 30, 2019 10:11 AM 
This needs Mac OS updates to at least 10.12 or higher. It is 
running unsupported Mac OS.
 Add Attachment