Service Request Ticket - # 71106

Service Request Information

CONTACT Name McCannell, Rebecca   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 30, 2019 10:23 AM
Department Creative Arts/Art Phone 88442
Location Email mccannr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150408[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MRD0LADV30 Location PDR 2023 Giveaway

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.11 (El Capitan) Software Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715; Adobe CC2015 "Named user" since JAN2015(install Adobe CC Desktop and any Apps she wants downloaded-not serialized)

Wired NIC 38:C9:86:3F:FA:C9


Wireless NIC A4:D1:8C:60:11:5C


Bluetooth NIC A4:D1:8C:60:11:5D

TECHS Submitted by Bradley Karkanen Contact bkarkanen16@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Feb 22, 2019 12:10 PM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Feb 21, 2019 09:11 AM 
loaner 20130562[Edit Inv]
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Reggie Johnson Feb 20, 2019 11:46 AM 
delivered laptop back to Rebecca. She will return 
her loaner today after 12.
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Shina Oladiti Feb 19, 2019 03:24 PM 
Laptop in OUTBOX.
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Reggie Johnson Feb 19, 2019 11:49 AM 
****This is an outgoing email****
Hi Rebecca ,

I need some additional information regarding service 
request #71106

Description: Mac Update

We were able to re-image your laptop and it is ready to 
be delivered back to you. When is a good date and time 
for a UCS Tech to visit your office and complete this 
task?

Thanks,

Reggie
UCS Tech
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Public
Megan Thibeault Feb 14, 2019 08:55 AM 
Task reassigned to Reggie Johnson.
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Megan Thibeault Feb 14, 2019 08:55 AM 
This is the laptop that is in the office
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Bradley Karkanen Jan 30, 2019 10:23 AM 
This Mac needs updated to at least 10.12 or higher.
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