Service Request Ticket - # 71111

Service Request Information

CONTACT Name Harris, Brian   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 30, 2019 11:13 AM
Department Health & Exercise Science Phone 88516
Location Email harrisb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100071[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i3-3.06GHz #Z0JL
Serial No. W803233PDNM Location PDR 2023 Giveaway

CPU Intel Core i3(3.06GHz, 4MB L3)


OS Unknown Software Apple Final Cut Express ordered with systems S# LISTED ON T DRIVE, Microsoft Office for Mac 2008 from P0076561, Adobe Master Coll. CS5 MAC P007684, Adobe Master Coll. CS6 from P0091311 JULY2013

Wired NIC C4:2C:03:2C:05:73


Wireless NIC D8:30:62:64:F8:9C


Bluetooth NIC D8:A2:5E:89:60:3F

TECHS Submitted by Bradley Karkanen Contact bkarkanen16@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Mar 08, 2019 11:14 AM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Mar 08, 2019 11:14 AM 
Task completed
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Reggie Johnson Mar 01, 2019 11:06 AM 
****This is an outgoing email****
Hi Brian,

I need some additional information regarding 
service request #71111

Description: Mac Update

We need to update your workstation OS to 10.12 or 
higher. When would be a good date and time for a 
UCS Tech to visit your office and complete this 
task.

Thanks,

Reggie
UCS Tech
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Public
Reggie Johnson Mar 01, 2019 08:55 AM 
Task reassigned to Reggie Johnson.
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Bradley Karkanen Jan 30, 2019 11:13 AM 
This Mac needs updated to 10.12 or higher
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