Service Request Ticket

Service Request Information

CONTACT	Name	Thibeault, Megan	Date	Jan 30, 2019 11:28 AM
	Department	University Computing Solutions	Phone	88624
	Location		Email	eichlerm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100206 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag		Description	Apple MacBook Pro 13-inch, 2.4GHz Intel core 2 Duo #Z0J7
	Serial No.	W803502SATP	Location	loan'd Thewd
	CPU	Intel Core 2 Duo 2.4GHz 3MB shared L2 cache
	OS	Unknown	Software	Microsoft Office for Mac 2008 from P0074772,TRANSFER TO NEW LAPTOP SR59564: Adobe Web Premium CS5 Mac License and InDesign CS5 MAC license from P0077114, NO LONGER NEEDED MAR2016:for use with Vinyl Cutter SureCutsALotPro_USCUTTER from VISA2013003840
	Wired NIC	C8:BC:C8:89:7E:F5
	Wireless NIC	78:CA:39:B7:1B:B7
	Bluetooth NIC	C8:BC:C8:AB:2C:5B

TECHS	Submitted by	Bradley Karkanen	Contact	bkarkanen16@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Mar 04, 2020 03:28 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Jun 12, 2019 03:32 PM	JAMF Last Inventory Update: 02/09/2017 at 3:55 PM	Add Attachment
Katherine Reynoso	Jun 12, 2019 03:25 PM	Task reassigned to John Rushing.	Add Attachment
Katherine Reynoso	Jun 12, 2019 03:25 PM	This computer might not be active anymore. John, can you check if this is in PDR?	Add Attachment
Bradley Karkanen	Jan 30, 2019 11:28 AM	This Mac needs to be upgraded to at least 10.12	Add Attachment