Service Request Ticket

Service Request Information

CONTACT	Name	Zobel, Gregory	Date	Jan 30, 2019 11:56 AM
	Department	Education & Leadership	Phone	88728
	Location		Email	zobelg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140835 (opens in a new window)	Bldg/Room	RWEC 225
	Service Tag		Description	Apple MacBook Air 11-inch #Z0RK
	Serial No.	C02PW0M6GFWK	Location	Greg Zobel, College of ED
	CPU	Intel Core i5(1.6GHz dual-core, 3MB L3)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from P0088808; YetiCaster software bundle: IzotopeElements v8 and PreSonus Studio One v4 bundled Yeti microphone set VISA2019009553;
	Wireless NIC	E0:AC:CB:5D:B3:E6
	Bluetooth NIC	E0:AC:CB:5D:B3:E7

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	ucshelpdesk@wou.edu	88925

Entered by	Date	Memo
Service Request Desk			Email Public
Entered by	Date	Memo
Brighton Bohnenkamp	Feb 04, 2019 08:53 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brighton Bohnenkamp	Feb 04, 2019 08:53 AM	picked up	Add Attachment
Shina Oladiti	Jan 30, 2019 12:32 PM	He will stop by to pick it tomorrow.	Add Attachment
Shina Oladiti	Jan 30, 2019 12:31 PM	Task reassigned to Service Request Desk.	Add Attachment
Shina Oladiti	Jan 30, 2019 12:31 PM	Run OS update at the same time.	Add Attachment
Shina Oladiti	Jan 30, 2019 12:30 PM	The energy setting was on one minutes on battery which is why it went black during logging which probably take more than one minutes. Change the setting to 10mins.	Add Attachment
Brighton Bohnenkamp	Jan 30, 2019 11:56 AM	Screen goes black after logging in	Add Attachment