Service Request Ticket

Service Request Information

CONTACT	Name	Morgan, Shelby	Date	Jan 30, 2019 04:14 PM
	Department	The Research Institute	Phone	88754
	Location		Email	morgans@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170524 (opens in a new window)	Bldg/Room	TODD 242
	Service Tag		Description	Apple MacBook Pro 13-inch Space Gray #Z0UK
	Serial No.	C02W32GUHV2H	Location	Shelby Morgan (replacing W#20130783)
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2017006551; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop JAN2018 SR#66480
	Wireless NIC	8C:85:90:AB:63:7F
	Bluetooth NIC	8C:85:90:AA:87:C2

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Feb 06, 2019 02:05 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Feb 06, 2019 02:05 PM	See SR 70581	Add Attachment
Gino Salazar	Feb 01, 2019 09:26 AM	Task reassigned to John Rushing.	Add Attachment
Gino Salazar	Feb 01, 2019 09:26 AM	This is for 20170524	Add Attachment
Gino Salazar	Jan 30, 2019 04:23 PM	Computer will not be back by 2/11, I have a loaner I can give to her	Add Attachment
Gino Salazar	Jan 30, 2019 04:18 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Alix Karkanen	Jan 30, 2019 04:14 PM	Shelby just dropped off a computer that was not working. It is in the in box and will need to be returned to her by February 11th	Add Attachment