Service Request Ticket - # 71129

Service Request Information

CONTACT Name Mercer, Ronald   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 31, 2019 12:35 PM
Department Student Success & Advising Office Phone 88506
Location Email mercerr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20171061[Edit Inv] (opens in a new window) Bldg/Room ITC 002
Service Tag CSSDRP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. CSSDRP2 Location Emergency Lab Shelf

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552; [TRANSFERRED from W#20091321 Camtasia Studio Academic Electronic Version 7.1 WIN VISA2011002956, CyberLink PowerDirector Deluxe v10 from VISA2011002959]

Wired NIC 54:BF:64:5D:26:3F


TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public

Entered by Date Memo
Reggie Johnson Mar 15, 2019 02:54 PM
Status changed from (2) Scheduled to (5) Completed
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Reggie Johnson Mar 15, 2019 02:54 PM
Task completed
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Reggie Johnson Mar 15, 2019 11:11 AM
W#20171061(computer), 
W#20171143(monitor) 
delivered and set up. 
Updated inventory.
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Gino Salazar Mar 15, 2019 08:24 AM
Task reassigned to Reggie Johnson.
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Peter Puettmann Mar 15, 2019 08:02 AM
call before heading down. 
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Shina Oladiti Mar 12, 2019 10:08 AM
Status changed from (6) Ready to Deliver to (2) Scheduled
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Shina Oladiti Mar 12, 2019 10:08 AM
****This is an email****
Hello,

This Friday morning works the best for me. Anytime
will work, just let me know what time works best
for you.

Thanks

Ro
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Shina Oladiti Mar 12, 2019 08:18 AM
Status changed from (1) Pending to (6) Ready to Deliver
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Shina Oladiti Mar 12, 2019 07:59 AM
****This is an outgoing email****
Hi Ronald,

I need some additional information regarding
service request #71129

Description: CONACT: Deliver Dell OptiPlex 7050
SFF desktop, i7-6700 (3.4GHz) to SAC 123

I am checking to know when would be the right time
to come in for the delivery/setup of your new
machine. 

Please, backup your files/documents on your local
drive(on computer) to your H-Drive to avid lost of
data.

Regards,

Shina

Note: We would keep your old machine not later
than two weeks before we wipe it off.  
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Shina Oladiti Mar 12, 2019 07:56 AM
Prepped and ready for delivery, it is back on the
inventory counter. 
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Peter Puettmann Mar 03, 2019 07:00 PM
Task reassigned to UCS Tech.
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Peter Puettmann Mar 03, 2019 07:00 PM
its been reimaged. 
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Peter Puettmann Feb 07, 2019 09:55 AM
****This is an outgoing email****
Hi Ronald,

We were just following up with you regarding a
service request that we have for you.  (#71129)

Description: NEW EQUIP SETUP: Deliver Dell
OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz) to SAC 123

Your new CPU and monitor are ready for delivery
and setup. When would be the best time for a tech
to come do that for you? Thanks. 

Thanks,
Peter Puettmann
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Reggie Johnson Feb 06, 2019 10:14 AM
Image and set up is 
complete. Cpu ready 
for delivery.
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Reggie Johnson Feb 06, 2019 08:39 AM
20171061[Edit Inv] imaging on 
stand up desk
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Robbie Downin Jan 31, 2019 12:35 PM
NEW EQUIP SETUP: Deliver Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz) and Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ to SAC 123
New items: W#20171061[Edit Inv] (computer), W#20171143[Edit Inv] (monitor)
Old items: W#20130533[Edit Inv] (computer), W#20091394[Edit Inv] (monitor)
Items will be on inventory counter
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