Service Request Ticket - # 71136

Service Request Information

CONTACT Name Kenyon, Kathleen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 31, 2019 04:45 PM
Department Deaf Studies and Professional Studies Phone 89415
Location Email kenyonk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20180632[Edit Inv] (opens in a new window) Bldg/Room RWEC 158
Service Tag Description Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
Serial No. C02Y40FPJ1G9 Location Kathleen Kenyon, NTT Instructor DSPS

CPU Intel Core i5(3.0GHz quad -core)


OS MAC OS X 10.12 (macOS Sierra) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2018007938;

Wired NIC 38:F9:D3:02:5D:EA


Wireless NIC 18:81:0E:EB:FD:80


Bluetooth NIC 18:81:0E:EB:FD:81


TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact flahert@wou.edu 88925

Tracking

Entered by Date Memo
Tricia Flaherty
Email

Public

Entered by Date Memo
Tricia Flaherty May 29, 2020 01:08 PM
Status changed from (1) Pending to (5) Completed
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Tricia Flaherty Mar 01, 2019 02:51 PM
Contact changed from Debra Kenyon to Kathleen Kenyon.
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Reggie Johnson Mar 01, 2019 10:59 AM
Task reassigned to Tricia Flaherty.
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Reggie Johnson Mar 01, 2019 10:56 AM
possible error with ticket, putting in Tricia's 
queue
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Reggie Johnson Mar 01, 2019 10:25 AM
20180632[Edit Inv] is delivered 
and set up. Returned 
with cpu 20170820[Edit Inv], 
and monitors 
20170819[Edit Inv], 20120811[Edit Inv]. 
Updated inventory.
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Reggie Johnson Mar 01, 2019 09:17 AM
Task reassigned to Reggie Johnson.
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Reggie Johnson Feb 26, 2019 07:05 PM
***this is an email+++
Hello!

I'm sorry to have missed this email - I am available 
this week to have this device delivered. I will need 
it connected to the printer as well (not sure if 
that's your department?). 

I will be in the office today until 3:30; tomorrow 
morning before 12:00 would work as well; anytime on 
Thursday or Friday between 8:30AM and 3:30PM.

All my files are backed up onto my external harddrive 
or saved to the Google Drive so I am good to go in 
that regard.

Thank you,
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Reggie Johnson Feb 22, 2019 12:51 PM
email sent for availability
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Reggie Johnson Feb 22, 2019 12:47 PM
Wrong contact info sentered. Contact is 
kenyonk@wou.edu ext 89415	
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Shina Oladiti Feb 14, 2019 02:38 PM
Task reassigned to UCS Tech.
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Shina Oladiti Feb 14, 2019 02:38 PM
****This is an outgoing email****
Hi Debra,

I need some additional information regarding
service request #71136

Description: NEW EQUIP SETUP: Deliver Apple iMac
21.5-inch  to RWEC 158 [order #10751]


I am checking to know when you would be available
for us to come in for the delivery of your iMac.
Please, backup your files and folders in your
current machine as the new one is going to replace
it. If you need help backing up you files, please
don't hesitate to give us a call on 88925 and
someone would come out to help you.

Thank you as we await your response.

Regards,

Shina
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Shina Oladiti Feb 14, 2019 02:37 PM
Machine is back on the inventory counter. 
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Shina Oladiti Feb 14, 2019 02:20 PM
Prepped, still on the standup desk installing
updates for Office.
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Robbie Downin Jan 31, 2019 04:45 PM
NEW EQUIP SETUP: Deliver Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK to RWEC 158
New items: W#20180632[Edit Inv] (imac)
Items will be on inventory counter
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