Service Request Ticket

Service Request Information

CONTACT	Name	Thibeault, Kevin	Date	Feb 01, 2019 08:39 AM
	Department	University Housing	Phone	88319
	Location		Email	thibeaultk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150275 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	2KHGH72	Description	Dell Latitude E6440, i7-4610M Processor
	Serial No.	2KHGH72	Location	Loaner Shelf
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 or higher(MS Desktop Ed license) from XXXX2015004715
	Wired NIC	F8:CA:B8:48:B9:AE
	Wireless NIC	80:00:0B:D4:4D:A6
	Bluetooth NIC	80:00:0B:D4:4D:AA

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Emma Feldman	Feb 01, 2019 11:31 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Emma Feldman	Feb 01, 2019 11:31 AM	Picked up #20150275 and returned loaner #20131105. I put in the Inbox.	Add Attachment
Gino Salazar	Feb 01, 2019 11:21 AM	Laptop is at the front desk, it's ready for pickup	Add Attachment
Gino Salazar	Feb 01, 2019 11:12 AM	Their battery is dead though	Add Attachment
Gino Salazar	Feb 01, 2019 11:12 AM	Swapped out the battery for a pdr laptop we had going out	Add Attachment
Natalie Plasker	Feb 01, 2019 09:34 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Brighton Bohnenkamp	Feb 01, 2019 08:39 AM	**This is an email** Good morning, The officer's computer in their vehicle isn't charging. When they plug the charger in the message they get is "Computer plugged in but not charging". I was hoping you could create a ticket for us and we can drop it off when its convenient for you. Thank you, Kevin Thibeault	Add Attachment