Service Request Ticket - # 71141

Service Request Information

CONTACT Name Shields, Colton   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 01, 2019 09:35 AM
Department Athletics Phone 88386
Location Email shieldsc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20171255[Edit Inv] (opens in a new window) Bldg/Room HWC 120
Service Tag J174RP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. J174RP2 Location

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552;

Wired NIC D8:9E:F3:4A:D1:6D


TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public

Entered by Date Memo
Shina Oladiti Mar 12, 2019 02:47 PM
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti Mar 12, 2019 02:47 PM
Setup completed!
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Megan Thibeault Mar 12, 2019 10:39 AM
Task reassigned to Shina Oladiti.
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Shina Oladiti Mar 12, 2019 10:07 AM
Status changed from (1) Pending to (2) Scheduled
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Shina Oladiti Mar 12, 2019 10:06 AM
Anytime after 2:00 would be best.

Thanks, 

Colton
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Shina Oladiti Mar 12, 2019 08:19 AM
Task reassigned to UCS Tech.
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Shina Oladiti Mar 12, 2019 08:19 AM
****This is an outgoing email****
Hi Colton,

I need some additional information regarding
service request #71141

Description: IFC SETUP: Deliver Dell OptiPlex 7050
desktop W#20171255[Edit Inv] to replace iMac W#20090353[Edit Inv] to
HWC120

I am checking to know when would be the right time
to come in for the delivery/setup of your new
machine. 

Please, backup your files/documents on your local
drive(on computer) to your H-Drive to avid lost of
data.

Regards,

Shina

Note: We would keep your old machine not later
than two weeks before we wipe it off. 
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Public
Shina Oladiti Mar 12, 2019 08:15 AM
Prepped and ready fr delivery, it is back on the
inventory counter. Gave admin right.
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Reggie Johnson Feb 12, 2019 10:46 AM
imaging on the small stand up desk
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Robbie Downin Feb 04, 2019 02:31 PM
Status changed from (2) Scheduled to (1) Pending
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Robbie Downin Feb 04, 2019 02:29 PM
Task reassigned to New Equip. Setup.
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Robbie Downin Feb 04, 2019 02:28 PM
NEW EQUIP SETUP: Deliver Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz) to Health and Wellness 120
New items: W#20171255[Edit Inv] (computer), W#20171264[Edit Inv] (monitor)
Old items: W#2009353 (mac)
Items will be on inventory shelf
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Tricia Flaherty Feb 04, 2019 02:13 PM
Contact changed from Ed Garland to Colton Shields.
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Brighton Bohnenkamp Feb 04, 2019 11:06 AM
Task reassigned to Tricia Flaherty.
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Brighton Bohnenkamp Feb 04, 2019 11:06 AM
Prefers a desktop PC 
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Shina Oladiti Feb 04, 2019 10:12 AM
Contact is Colton Shields.
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Shina Oladiti Feb 04, 2019 08:43 AM
****This is an email****
It was last used by me and the new user is Colton
Shields. Shieldsc@wou.edu
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Shina Oladiti Feb 04, 2019 08:17 AM
****This is an outgoing email****
Hi Ed,

I need some additional information regarding
service request #71141

Description: *2/1 this morning* slow computer in
HWC 120 

We are wondering if we could get the name of the
end user of this machine that would be great.

Regards,

Shina
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Public
Shina Oladiti Feb 04, 2019 08:16 AM
Left VM.
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Shina Oladiti Feb 04, 2019 07:53 AM
Task reassigned to Shina Oladiti.
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Megan Thibeault Feb 01, 2019 10:38 AM
Tricia says she can replace W20090359, please find
out end users name, the task and inventory has two
different names. 
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Megan Thibeault Feb 01, 2019 10:35 AM
Machine is exempt
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Brighton Bohnenkamp Feb 01, 2019 09:35 AM
Mac is running really slow and its hard to use 
might need updates or re image? Also mentioned they 
might need a better mouse for it 
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