Service Request Ticket

Service Request Information

CONTACT	Name	Rosales, Kendall	Date	Feb 01, 2019 02:18 PM
	Department	Mathematics	Phone	89708
	Location		Email	rosalesk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110896 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2BYY4V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446, Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop MAY2017; TRANSFER to W#20180598 SR71239 FEB2019: MAthType v6.9 from VISA2013003743;
	Wired NIC	18:03:73:26:1A:61

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
John Rushing	Jun 18, 2020 03:03 PM	Task reassigned to Self Resolved.	Add Attachment
John Rushing	Jun 18, 2020 03:03 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tricia Flaherty	Feb 04, 2019 05:00 PM	I emailed Sharon Price and cc Kendall with options and am waiting for reply from Math on replacement type for NTT workstation	Add Attachment
Tricia Flaherty	Feb 04, 2019 12:07 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Tricia Flaherty	Feb 04, 2019 12:07 PM	I will need to email Sharon PRice about the laptop as an option for this NTT... double montiros may require a dock as well	Add Attachment
Shina Oladiti	Feb 04, 2019 07:51 AM	Task reassigned to Shina Oladiti.	Add Attachment
Alix Karkanen	Feb 01, 2019 02:18 PM	Kendall called asking if we could update her computer. She would like to know if we could switch her computer out for a laptop, that isn't a mac book and can connect to two monitors. It will need Adobe Pro, with double typing.	Add Attachment