Service Request Ticket - # 71167

Service Request Information

CONTACT Name McMurry, Julie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 04, 2019 01:31 PM
Department Human Resources Phone 89373
Location Email mcmurryj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130522[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9WM8FZ1 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 9WM8FZ1 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986

Wired NIC F8:B1:56:C5:AF:40

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact ychen13@wou.edu 889285

Tracking

Entered by Date Memo
Yumin Chen
Email

Public
Entered by Date Memo
Yumin Chen Feb 04, 2019 04:23 PM 
Status changed from (1) Pending to (5) Completed
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Yumin Chen Feb 04, 2019 04:23 PM 
Fixed
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Yumin Chen Feb 04, 2019 03:05 PM 
****This is an outgoing email****
Hi Julie,

I need some additional information regarding 
service request #71167

Description: *2/4* Acrobat failed error 

What time is good for us to come to take a look?

Yumin
UCS
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Public
Yumin Chen Feb 04, 2019 03:05 PM 
Task reassigned to Yumin Chen.
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Brighton Bohnenkamp Feb 04, 2019 01:31 PM 
"Acrobat failed to connect to a DDE server" error 
when trying to open pdf with Acrobat Dc
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