Service Request Ticket - # 71168

Service Request Information

CONTACT Name Henle, Stacy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 04, 2019 01:35 PM
Department Natural Science/ Chemistry Phone 88020
Location Email henles@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20121255[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 18HNHX1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0090649 downgraded to Office Pro Plus 2010, SmartDraw 2016 STD Edition for WIN desktop VISA2016005771, Adobe CC2015* subscription Named user(Stacy Henle) from Order#9462 OCT2016--CANCELED ADOBE CC RENEWAL MAY2017 DO NOT ADOBE RELOAD SOFTWARE

Wired NIC B8:CA:3A:8E:44:01

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact flahert@wou.edu 88925

Tracking

Entered by Date Memo
Tricia Flaherty
Email

Public
Entered by Date Memo
Tricia Flaherty Mar 12, 2019 04:52 PM 
Status changed from (1) Pending to (5) Completed
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Tricia Flaherty Mar 12, 2019 04:52 PM 
computer W#20121255[Edit Inv] repalced by NEW W#20171063[Edit Inv] 
MARCH 7, 2019 on SR#71183; closing this task
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Tricia Flaherty Feb 05, 2019 02:10 PM 
new SR for GFA replacement is 71183;
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Shandelle Plasker Feb 05, 2019 12:30 PM 
Called her about getting her a new machine. She 
likes this idea. A reboot fixed her freezing 
issue so she does not need a loaner until the 
new one is ready.

When the new one is ready I told her we would 
call her to set up a time to deliver.

**She will need help exporting and importing 
bookmarks**
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Tricia Flaherty Feb 05, 2019 12:16 PM 
she has software that will need to be transferred
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Tricia Flaherty Feb 05, 2019 12:15 PM 
Will do an immediate GFA PC desktop replacement
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Peter Puettmann Feb 05, 2019 11:14 AM 
Task reassigned to Tricia Flaherty.
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Peter Puettmann Feb 05, 2019 11:14 AM 
check for GFA eligibility
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Brighton Bohnenkamp Feb 04, 2019 01:35 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Brighton Bohnenkamp Feb 04, 2019 01:35 PM 
her mouse and keyboard froze again, said we have 
tried fixing this a few times already
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