Service Request Ticket - # 71172

Service Request Information

CONTACT Name Laine, Maria   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 05, 2019 08:06 AM
Department Education & Leadership Phone 89289
Location Email lainem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150412[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. SC1MRD0L6DV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.13 (High Sierra) Software Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715;

Wired NIC 38:C9:86:42:65:8D


Wireless NIC A4:F1:E8:D5:E3:9C


Bluetooth NIC A4:F1:E8:D5:E3:9D

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Feb 06, 2019 12:11 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Feb 05, 2019 05:08 PM 
Task reassigned to Shina Oladiti.
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Emma Feldman Feb 05, 2019 04:52 PM 
She called back at 4:45pm, no one had come by yet
so Shina headed over there.
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Brighton Bohnenkamp Feb 05, 2019 03:10 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Brighton Bohnenkamp Feb 05, 2019 03:10 PM 
still having trouble logging in/ getting into word. 
Saying she has no access
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Peter Puettmann Feb 05, 2019 02:13 PM 
Task reassigned to UCS Tech.
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Peter Puettmann Feb 05, 2019 02:13 PM 
can someone plesae help her activate windows and
check if the smart console thing is installed
correctLY?
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Alix Karkanen Feb 05, 2019 12:10 PM 
Maria is now having trouble signing in to her word 
account it says that her account does not exist
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Shandelle Plasker Feb 05, 2019 08:45 AM 
Task reassigned to Peter Puettmann.
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Shandelle Plasker Feb 05, 2019 08:19 AM 
Task reassigned to Reggie Johnson.
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Emma Feldman Feb 05, 2019 08:17 AM 
Daughter's school is in 2 hour delay, she changed
the timeframe to 10-11am.
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Emma Feldman Feb 05, 2019 08:09 AM 
****This is an outgoing email****
Hello Maria,

I have created service request ticket #71172 for a
tech to come out today to do some updates. I put
in your availability for this morning. hopefully a
tech is able to make it during your 9-10 time
frame but I will have them call if they need to
schedule a different time.

Thank you,

Emma
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Emma Feldman Feb 05, 2019 08:06 AM 
Hello,

I am needing to update the office products on my
laptop (I am still running 2011 Word and it is
really starting to struggle) and I would like to
have the SmartBoard software installed on my
computer.  With the word program, I am assuming
that I need the entire Office suite updated.

I was hoping to make an appointment for tomorrow
morning Tues. Feb. 5th between 9 and 10 am to have
the necessary software installed.  My MacBook is
#20150412[Edit Inv].

Thank you,

Maria
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