Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Feb 05, 2019 10:10 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110161 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	34VJZQ1	Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	34VJZQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:B3:98:46

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Feb 05, 2019 05:03 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Feb 05, 2019 01:38 PM	Task reassigned to Shina Oladiti.	Add Attachment
Alix Karkanen	Feb 05, 2019 12:03 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Alix Karkanen	Feb 05, 2019 12:03 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Alix Karkanen	Feb 05, 2019 12:03 PM	Hi, i just had someone come and fix my computer, but now the date and time is wrong and it says i need an administrator to do this. If someone can come over and get that fixed so i can log in and everything that would be great. Thanks.	Add Attachment
Shina Oladiti	Feb 05, 2019 11:21 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Feb 05, 2019 11:21 AM	PSU issue. swapped it out.	Add Attachment
Shina Oladiti	Feb 05, 2019 10:12 AM	Task reassigned to Shina Oladiti.	Add Attachment
Alix Karkanen	Feb 05, 2019 10:11 AM	Contact Info: 971-216-9446	Add Attachment Public
Alix Karkanen	Feb 05, 2019 10:10 AM	**This is an email** Hi, I work over in the cottage in room 107 and my computer tower wont turn on. Ive tried for the past 20 minutes. Ive checked and everything is plugged in. Can you have someone come look at it? Thanks. - Mackenzie Lynn	Add Attachment