Service Request Ticket

Service Request Information

CONTACT	Name	Mauro, Kristin	Date	Feb 05, 2019 10:15 AM
	Department	Student Success & Advising Office	Phone	88732
	Location		Email	maurok@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Tablet	Edit WOU #	20130673 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple iPad mini w/Retina display Wi-Fi 16GB - Space Gray #ME276LL/A
	Serial No.	F7PM2M2JFP84	Location	John Rushing, for UCS testing
	CPU	A7 chip with 64-bit arch. & M7 motion coprocessor
	OS	iOS 7	Software
	Wireless NIC	8C:7C:92:68:BC:DE
	Bluetooth NIC	8C:7C:92:68:BC:DF

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	akarkanen17@wou.edu	88925

Entered by	Date	Memo
Alix Karkanen			Email Public
Entered by	Date	Memo
Alix Karkanen	Feb 05, 2019 12:37 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Alix Karkanen	Feb 05, 2019 12:37 PM	Will do thank you	Add Attachment
Mike Soukup	Feb 05, 2019 12:33 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Mike Soukup	Feb 05, 2019 12:33 PM	Please add this to your troubleshooting guide. If a user gets a session time-out, it usually has to do with their account being locked in Banner. Have the person call Dona Vasas (88172) to get the issue resolved.	Add Attachment
Alix Karkanen	Feb 05, 2019 12:30 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Mike Soukup	Feb 05, 2019 12:27 PM	Task reassigned to Allison Karkanen.	Add Attachment
Mike Soukup	Feb 05, 2019 12:27 PM	She needs to sign a data access form with the Business Office to get access to Banner. If she has questions, she can call Dona Vasas at 88172.	Add Attachment
Alix Karkanen	Feb 05, 2019 10:15 AM	Gabriela Acevedo-solis works the front desk at student engagement and when she tries to use banner, she keeps getting a message saying her session has timed out. She is on campus until twelve today. V00317222	Add Attachment