Service Request Ticket - # 71178

Service Request Ticket - # 71178

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Service Request Information

CONTACT	Name	East, Aaron	Date	Feb 05, 2019 10:20 AM
	Department	The Research Institute	Phone	8-8792
	Location		Email	easta@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160395 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	68K4PC2	Description	Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
	Serial No.	68K4PC2	Location	PDR
	CPU	Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511
	Wired NIC	18:DB:F2:0F:23:63
	Wireless NIC	40:49:0F:8A:98:5B

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Feb 11, 2019 03:06 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Feb 11, 2019 03:06 PM	Took it over, it worked for his. He took his out, put his back in then his worked too. He said he will order more.	Add Attachment
Peter Puettmann	Feb 11, 2019 10:06 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Peter Puettmann	Feb 11, 2019 10:06 AM	done be afraid to call with Qs	Add Attachment
Peter Puettmann	Feb 11, 2019 10:06 AM	Hey gino. Can you take the TONER out of the loaner printer Xerox Phaser 3250 on the loaner shelf and bring it to Aaron Easts printer to test wether a new toner fixes the printing problems hes having? if it works we have toners he can buy with his INDEX number. Shandelle can help you with that. Thanks gino.	Add Attachment
Gino Salazar	Feb 07, 2019 12:45 PM	Task reassigned to Peter Puettmann.	Add Attachment
Gino Salazar	Feb 07, 2019 12:45 PM	Hey bro this is all good to go, the computer has been imaged, I gave him admin rights, John said something about some of his old stuff was put on a flash drive? That's all it needs.	Add Attachment
Gino Salazar	Feb 07, 2019 12:27 PM	Task reassigned to Giovanni Salazar.	Add Attachment
John Rushing	Feb 06, 2019 02:11 PM	Task reassigned to Peter Puettmann.	Add Attachment
John Rushing	Feb 05, 2019 03:44 PM	I went into safe mode and could see that the OS made a new profile for Aaron. The laptop continues to BSOD noticably on quiting applications or logging off. I was able to backup files off his desktop, and favorites to Peters flash drive. Peter was going to call Aaron and follow up with him.	Add Attachment
Peter Puettmann	Feb 05, 2019 12:38 PM	Task reassigned to John Rushing.	Add Attachment
Peter Puettmann	Feb 05, 2019 11:47 AM	Task reassigned to Peter Puettmann.	Add Attachment
Alix Karkanen	Feb 05, 2019 10:20 AM	Aaron is stuck in start up repair and has been for almost an hour	Add Attachment