Service Request Ticket - # 71179

Service Request Information

CONTACT Name Malkewitz, Keven   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 05, 2019 11:02 AM
Department Business/Economics Division Phone 88718
Location Email malkewik@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130554[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MM32KQDV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.9 (Mavericks) Software MS Office 2011 Std for MAC from P0092993

Wired NIC 68:5B:35:B2:8E:40


Wireless NIC 60:03:08:EB:F5:EE


Bluetooth NIC 60:03:08:EB:F5:EF

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Feb 05, 2019 03:36 PM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Feb 05, 2019 03:36 PM 
Driver and printer have been installed.
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Shandelle Plasker Feb 05, 2019 03:36 PM 
Contact changed from Kevin Walczyk to Keven Malkewitz.
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Shandelle Plasker Feb 05, 2019 03:35 PM 
Task reassigned to Shandelle Pepper.
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Bradley Karkanen Feb 05, 2019 01:35 PM 
Task reassigned to John Rushing.
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Alix Karkanen Feb 05, 2019 01:26 PM 
Task reassigned to UCS Tech.
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Alix Karkanen Feb 05, 2019 01:26 PM 
Kevin would like someone to come do this now
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Shandelle Plasker Feb 05, 2019 12:09 PM 
****This is an email****
Hi Kevin,

I saw I missed you when you stopped by. I think 
the front desk thought I had to do this when I 
meant for any tech in the office to help with 
this when you stopped in.

I have the SR for this which is SR#71179. If 
you send me some available time I will update 
the ticket and put it in a techs queue that is 
scheduled to work at those times.

Thank you,
Shandelle
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Alix Karkanen Feb 05, 2019 11:02 AM 
Kevin came in saying he had talked to emma, and 
then talked to shandelle about a printer driver 
being installed.
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