Service Request Ticket - # 71183

Service Request Ticket - # 71183

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Service Request Information

CONTACT	Name	Henle, Stacy	Date	Feb 05, 2019 01:07 PM
	Department	Natural Science/ Chemistry	Phone	88020
	Location		Email	henles@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171063 (opens in a new window)	Bldg/Room	DFSC 110
	Service Tag	CSDGRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSDGRP2	Location	Stacy Henle, NTT Instructor
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552; TRANSFER FROM W#20121255- SmartDraw 2016 STD Edition for WIN desktop VISA2016005771 FEB2019 SR#71183;
	Wired NIC	D8:9E:F3:4B:AA:F2

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Mar 07, 2019 04:26 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Mar 07, 2019 04:26 PM	Inventory is updated accordingly.	Add Attachment
Shina Oladiti	Mar 07, 2019 04:06 PM	Transferring files and bookmarks.	Add Attachment
Gino Salazar	Mar 07, 2019 01:41 PM	All of the stuff is in a cart in the back hallway	Add Attachment
Gino Salazar	Mar 07, 2019 01:40 PM	Task reassigned to Shina Oladiti.	Add Attachment
Gino Salazar	Mar 07, 2019 12:49 PM	No showed, leaving a message	Add Attachment
Megan Thibeault	Mar 07, 2019 11:58 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Megan Thibeault	Mar 07, 2019 11:58 AM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Mar 06, 2019 09:23 AM	W#20121255 to DFSC 110 for Stacy Henle	Add Attachment
Reggie Johnson	Mar 01, 2019 04:37 PM	**This is an outgoing email** Hi Stacy, I need some additional information regarding service request #71183 Description: GFA SETUP: OptiPlex 7050 SFF desktop W#201701063 to replace W#20121255 to DFSC 110 for Stacy Henle Your new equipment setup is ready for delivery. When is a good time for a UCS Tech to visit your office and complete this task? Thanks, Reggie UCS Tech	Add Attachment Public
Reggie Johnson	Mar 01, 2019 03:35 PM	Cpu is imaged and prepared for delivery. Sending an email for availability	Add Attachment
Emma Feldman	Feb 15, 2019 10:24 AM	Called today asking for a time frame on when this will be ready. I told her a tech would call back when they knew more information.	Add Attachment
Reggie Johnson	Feb 07, 2019 10:25 AM	Imaging on stand up desk	Add Attachment
Tricia Flaherty	Feb 05, 2019 02:15 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Feb 05, 2019 02:14 PM	She will need help exporting and importing bookmarks TRANSFER FROM W#20121255- SmartDraw 2016 STD Edition for WIN desktop VISA2016005771 T:\Smartdraw\SmartDraw2016StdEdition	Add Attachment
Robbie Downin	Feb 05, 2019 01:07 PM	NEW EQUIP SETUP: Deliver Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz) and Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ to DeVolder 110 New items: W#20171063 (computer), W#20171145 (monitor) Old items: W#20121255 (computer), W#20121276 (monitor) SR71001 and SR71168 will need to be updated. Items will be on inventory shelf	Add Attachment