Service Request Ticket - # 71189

Service Request Information

CONTACT Name Wright, Ryan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 05, 2019 02:52 PM
Department Creative Arts/Theater-Dance Phone 88861
Location Email wrightr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20171065[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag CSDDRP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. CSDDRP2 Location SLGFA Shelf

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552;

Wired NIC 54:BF:64:61:B3:EC


TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public

Entered by Date Memo
Shina Oladiti Mar 21, 2019 02:33 PM
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti Mar 21, 2019 02:32 PM
Setup completed and everything is done.
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Megan Thibeault Mar 14, 2019 10:10 AM
Task reassigned to Shina Oladiti.
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Shina Oladiti Mar 11, 2019 12:52 PM
Status changed from (1) Pending to (2) Scheduled
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Shina Oladiti Mar 11, 2019 12:50 PM
****This is an email****
Could we schedule it for next Thursday around
11am?  That way I can get through the final and
grading of my course before the computer is
changed out?
 
 
Ryan Wright
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Shina Oladiti Mar 11, 2019 10:46 AM
Machine is back on the inventory counter.
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Shina Oladiti Mar 11, 2019 10:44 AM
****This is an outgoing email****
Hi Ryan,

I need some additional information regarding
service request #71189

Description: GFA SETUP: Dell OptiPlex 7050 desktop
W#20171065[Edit Inv] & monitor W#20171147[Edit Inv] to Rice 112A for
Ryan Wright

I am checking to know when is a right time to come
in for the delivery of the equipment. 

Please, backup your files on your old computer as
it would be replacing the new one.

Regards,

Shina

Please note: We would keep your old machine for
two weeks before we wiped it out.
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Public
Shina Oladiti Mar 11, 2019 10:39 AM
all additional software are installed, user will
install download and AutoCad. 
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Shina Oladiti Mar 11, 2019 08:57 AM
Installing Adobe Photoshop Extended.
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Peter Puettmann Mar 03, 2019 07:01 PM
Task reassigned to UCS Tech.
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Peter Puettmann Mar 03, 2019 07:01 PM
READY FOR AFTER-IMAGE SOFTWARE 
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Reggie Johnson Feb 14, 2019 09:46 AM
Installed Vectorworks and Adobe Acrobat Pro, added Ryan 
Wright as admin. 
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Tricia Flaherty Feb 13, 2019 09:27 AM
****This is an email****
Yes that is the list, 

I do also have the All in One Printer from HP that we will 
want to make sure still works after the trade.

With the AutoCad I will download the latest software 
from Autodesk directly.  

Any other software I use regularly, I can download from 
the internet (i.e. Logitech for my mouse and keyboard, 
ICRealtime software for the cameras to monitor the 
stage, etc.)
 
 
Ryan Wright
Technical Director - Theatre
Rice Auditorium
Western Oregon University
Monmouth, OR
503-838-8861
WrightR@WOU.edu
or RyanWright321@Gmail.com



On Tue, Feb 5, 2019 at 11:09 AM Jeanie Stuntzner 
 wrote:

    Hey, does this software list look ok?

    ---------- Forwarded message ----------
    From: Tricia Flaherty 
    Date: Tuesday, February 5, 2019
    Subject: GFA for 20130876[Edit Inv] Wright and 20130722[Edit Inv] 
Stuntzner Re: Computer Number
    To: Jeanie Stuntzner 


    I have a list of some things on record for Ryan's 
workstations, but their may be updated versions needed:

        TRANSFER from W#20110144[Edit Inv] AutoCad per the ED 
community agreement,   *newest version may be 
available through AutoCad education usage program.
        Vectorworks lab licensing UPGRADED to version 
2106 from P0101656 SEPT2016 SR61151, 
        Adobe Photoshop Extended CS5 WIN License from 
P0077238;   *old version CS5 is now end of life and may 
be diffuicult to install under Windows10, if he needs 
newer version he would need a Adobe CC desktop 
subscription(NAMED USER) $170.00 annually (LAS has 
paid for faculty subscriptions in past).
        Adobe Acrobat Pro XI (v.11) from P0093428  * now 
installed on all Campus workstations as Acrobat Pro 
DC(latest version)


    Tricia


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Tricia Flaherty Feb 07, 2019 10:20 AM
has software to BE transfered that I will add to this SR later 
today
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Reggie Johnson Feb 06, 2019 08:22 AM
Imaging 20171065[Edit Inv] on 
the small stand up 
desk
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Robbie Downin Feb 05, 2019 02:52 PM
NEW EQUIP SETUP: Deliver Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz) and Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ to Rice 112A
New items: W#20171065[Edit Inv] (computer), W#20171147[Edit Inv] (monitor)
Old items: W#20130876[Edit Inv] (computer), W#20130956[Edit Inv] (monitor)
Items will be on inventory counter
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