Service Request Ticket

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Service Request Information

CONTACT	Name	Milligan, Lucinda	Date	Feb 05, 2019 04:22 PM
	Department	Graduate Studies	Phone	88486
	Location		Email	milliganl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180596 (opens in a new window)	Bldg/Room	AD 206
	Service Tag	252B8S2	Description	Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
	Serial No.	252B8S2	Location	Student Worker Station (EXEMPT)
	CPU	Intel Core i5-8250U 8thGen(Quad 1.6GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;
	Wired NIC	C8:F7:50:0D:59:07
	Wireless NIC	FC:77:74:EF:5A:6F
	Bluetooth NIC	FC:77:74:EF:5A:73

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Mar 05, 2019 11:47 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Mar 05, 2019 11:47 AM	delivered!	Add Attachment
Megan Thibeault	Mar 01, 2019 01:56 PM	Task reassigned to Peter Puettmann.	Add Attachment
Shina Oladiti	Mar 01, 2019 12:28 PM	On standup desk waiting to be image	Add Attachment
Megan Thibeault	Mar 01, 2019 10:49 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Megan Thibeault	Mar 01, 2019 10:49 AM	**This is an email** Megan, Thank you. Please give me a call at 8-8486 when they are ready to set it up. Emily has been over in my office working so she will need to meet them at her office in APSC.	Add Attachment
Brighton Bohnenkamp	Feb 18, 2019 08:54 AM	Laptop couldn't be imaged due to SCCM. loaner is on Megan's desk. Nancy was calling to see the status, Emily doesn't have an account yet. Nancy or Lucinda will be in contact with us shortly.	Add Attachment
Megan Thibeault	Feb 14, 2019 08:42 AM	**This is an email** Lucinda, Unfortunately, our Windows imaging system is down. We can get a loaner PC in place for Emily. We are hoping to have the issue fixed by tomorrow morning. We will get Emily's laptop imaged as soon as we can. Is there any way we can get the loaner and the monitors setup today in ASPC 413? Sorry for the inconvenience, Megan	Add Attachment
Tricia Flaherty	Feb 12, 2019 11:31 AM	**This is an email** Tricia, The monitors have already been moved to APCS 413. I will be out of the office this Friday so if they intend to do the setup on Friday they will need to contact Nancy Ganson at 88808. She would be able to let them in and all. thank you Lucinda	Add Attachment
Tricia Flaherty	Feb 12, 2019 11:23 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Feb 07, 2019 10:18 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Feb 05, 2019 04:47 PM	They will want this setup by Friday 2-15-2018	Add Attachment
Tricia Flaherty	Feb 05, 2019 04:27 PM	Lucinda is contact for getting this setup ahead of NEW HIRE in VP of Acadmic Affairs, Emily Diamond who has a Start Date of 2-18-2019. The Office location for SETUP is APSC413 W#20180596 Lat5490 laptop , W#20180590 Dell Dock, & Microsoft Wireless Desktop 2000, Black # M7J-0001 are on inventory counter with NEW Equip. SETUP form. Lucinda has 2 used monitors in TRI(TODD103) that will need to be moved to APSC413 for use with laptop and Dock for Emily W#20140359 & W#20150177 ; Please remember to update inventory when you move these monitors!	Add Attachment