Service Request Ticket

Service Request Information

CONTACT	Name	Burton, Laurie	Date	Feb 06, 2019 11:25 AM
	Department	Natural Science Division	Phone	88345
	Location		Email	burtonl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141250 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	3HTHV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	3HTHV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D4:72:2A

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Feb 28, 2019 08:02 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
John Rushing	Feb 28, 2019 08:02 AM	The arms hold up to 19 pounds and her monitor was at 18.5 and the arms were not able to hold them up properly with the added weight of the cables. So we installed them on Cheryl Beaver's computer.	Add Attachment
John Rushing	Feb 11, 2019 09:31 AM	Sent email to setup time to install the monitor arms.	Add Attachment
Brighton Bohnenkamp	Feb 06, 2019 12:11 PM	Contact changed from Sharon Price to Laurie Burton.	Add Attachment
Brighton Bohnenkamp	Feb 06, 2019 12:11 PM	Contact changed from Sharon Price to Laurie Burton.	Add Attachment
Brighton Bohnenkamp	Feb 06, 2019 12:11 PM	Sharon called back in and Laurie has requested for John to help her since they work so well together.	Add Attachment
Brighton Bohnenkamp	Feb 06, 2019 11:25 AM	Need help putting monitor arms on a computer	Add Attachment