Service Request Ticket - # 71203

Service Request Information

CONTACT Name Eyster, Gabriela   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 06, 2019 03:12 PM
Department Facilities Services Phone 89388
Location Email eysterg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20161101[Edit Inv] (opens in a new window) Bldg/Room ITC 013
Service Tag J8JL2H2 Description Dell Latitude 5480, i7-7600U, 2.8GHz dual core
Serial No. J8JL2H2 Location SLGFA

CPU Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; AUTODESK Architecture Engineering Construction Collection Multi-user ELD Annual Subscription 04/19/2018-04/18/2019 network license 1 seat; TRANE Trace 700 VISA2018007975; Microsoft Project Standard 2016 UCS201800TBA OCT2018 SR#69899 ; Bluebeam Revu Standard 2018 perpetual VIA2018008960 SR#71709 MAY2019;

Wired NIC D4:81:D7:D8:3B:BE


Wireless NIC 00:28:F8:FE:0A:BF

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact ychen13@wou.edu 889285

Tracking

Entered by Date Memo
Yumin Chen
Email

Public
Entered by Date Memo
Yumin Chen Feb 06, 2019 05:09 PM 
Status changed from (1) Pending to (5) Completed
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Yumin Chen Feb 06, 2019 05:09 PM 
Reboot licence server fix the problem.
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Megan Thibeault Feb 06, 2019 03:21 PM 
Task reassigned to Yumin Chen.
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Alix Karkanen Feb 06, 2019 03:12 PM 
Gabriela is trying to open Auto-cat but is getting 
a pop up saying that there is a liscening issue. 
The program was installed a few months ago.
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