Service Request Ticket

Service Request Information

CONTACT	Name	Litchfield, Donna	Date	Feb 06, 2019 03:20 PM
	Department	Facilities Services	Phone	88903
	Location		Email	litchfid@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141187 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5YYKV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	5yykv42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; TRANSFER from W#20091316 MAY2016: Adobe Acrobat Pro 10 WIN from P0083800, AutoCAD Architect 2013 standalone license + 1 yr subscription(til 11-12-2013)P0087499; Graphisoft ARCHICAD v21 WIN P0105320 SEPT2017 SR65027; Adobe Acrobat DC (Pro)subscription from XXXX201700006551 serialized desktop and Microsoft Project Standard 2016 P0105539 OCT2017 SR65359; Microsoft Wireless Desktop 2000, Black #M7J-0001 VISA208--8426 MAR2019 Order10784; Bluebeam Revu Standard 2018 perpetual VIA2018008960 SR#71709 MAY2019;
	Wired NIC	98:90:96:D9:39:95

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Feb 06, 2019 05:09 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Feb 06, 2019 05:09 PM	Done!	Add Attachment
Shina Oladiti	Feb 06, 2019 05:09 PM	Task reassigned to Shina Oladiti.	Add Attachment
Megan Thibeault	Feb 06, 2019 03:35 PM	maybe disable the cloud from booting in startup	Add Attachment
Alix Karkanen	Feb 06, 2019 03:20 PM	**This is an email** Hello-my Adobe Acrobat PC program is still slow and or locks up causing me to go into task manager to end the program from running. My computer no. 20141187. Could someone come by tomorrow to take a look at my computer?I am in Facilities Services in the Planning Office. Actually, today would be good, I am here until 4:30 or tomorrow morning first thing, I get here at 8 AM.	Add Attachment